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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a medical setting, with the ability to coordinate patient scheduling and communicate effectively with patients and healthcare providers. Proficient in multitasking and utilizing technology to manage patient data and insurance verification.
Highest-signal resume keywords
Customer Service ExperienceMedical Setting ExperienceBilingual (English/Spanish)Strong Computer SkillsHigh Level of Organization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingDiagnostic Sleep Testing CoordinationInsurance VerificationData ReportingClinical Data Collection
Soft Skills
MultitaskingTelephone CommunicationProblem SolvingInterpersonal Skills
Tools & Technologies
Microsoft OfficeScheduling Software
Certifications & Qualifications
High School Diploma or GEDAssociate’s or Bachelor’s Degree (Preferred)
Industry Keywords
Patient CareHealthcareInsurance ProvidersPhysician Interaction
About the role
Key responsibilities & impact- Provide customer service to patients and physician offices
- Coordinate scheduling and completion of diagnostic sleep testing
- Handle heavy inbound and outbound phone calls
- Schedule a minimum of 20 patients per day
- Obtain patient history and appropriate clinical data before appointments
- Educate patients about ordered sleep testing, registration, study process, and additional services
- Verify insurance online before scheduling to ensure compliant billing
- Coordinate with the clinical team to ensure staff availability and patient access to services
- Interact with physicians, insurance providers, and others to resolve issues and concerns
- Report weekly and monthly information for assigned sites
- Perform other duties as assigned
Requirements
What you’ll need- Candidate must reside in Georgia, Illinois, Tennessee, Arizona, New Hampshire, Massachusetts, Connecticut, Florida, or Texas
- 1+ year customer service experience
- High school diploma or GED
- Experience in a medical setting preferred
- Bilingual (English/Spanish) preferred
- Associate’s or Bachelor’s degree preferred
- Strong multitasking skills between task lists and inbound calls
- Strong computer skills, including Microsoft Office and ability to learn new software quickly
- High level of organization and accuracy
- Exceptional telephone communication skills and manner
- Ability to work 1 weekend day and 1 evening shift per month
- Remote environment must provide privacy, secure password-protected internet access, and no other concurrent responsibilities during scheduled work hours
Benefits
Comp & perks- Remote work arrangement
- Opportunity to work with a patient-centric, quality-focused healthcare organization
- Equal employment opportunity