Scheduling Coordinator

NeuroCare.AI

. Provide excellent customer service to patients and physician offices .

Posted 10/1/2026full-timeBoston • Massachusetts • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a medical setting, effectively coordinating patient scheduling and communication with healthcare professionals. Proficient in multitasking and utilizing technology to manage patient data and insurance verification.

Highest-signal resume keywords

Customer Service ExperienceMedical Setting ExperienceBilingual (English/Spanish)Microsoft Office ProficiencyStrong Multitasking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingDiagnostic Sleep Testing CoordinationInsurance VerificationData ReportingClinical Data Collection

Soft Skills

Exceptional Telephone CommunicationHigh Level of OrganizationProfessionalismEnthusiasm

Certifications & Qualifications

HS Diploma or GEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

HealthcarePatient InteractionPhysician CoordinationInsurance ProvidersInbound/Outbound Calls

About the role

Key responsibilities & impact

Provide excellent customer service to patients and physician offices
Coordinate scheduling and completion of diagnostic sleep testing
Handle heavy inbound and outbound phone calls
Schedule a minimum of 20 patients per day
Obtain patient history and appropriate clinical data before appointments
Educate patients about sleep testing, registration, study process, and additional services
Verify insurance online before scheduling
Coordinate with the clinical team to ensure staff availability
Interact with physicians, insurance providers, and others to resolve issues
Report weekly and monthly information for assigned sites
Perform other duties as assigned

Requirements

What you’ll need

1+ year customer service experience
Experience in a medical setting preferred
HS diploma or GED
Bilingual (English/Spanish) preferred
Associate’s or Bachelor’s degree preferred
Strong multitasking skills between task lists and inbound calls
Strong computer skills: Microsoft Office and the ability to learn new software quickly
High level of organization and accuracy
Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
Ability to work 1 weekend day and 1 evening shift per month

Benefits

Comp & perks

Flexibility to work remote as needed