ISC Engineer L1, NOC Engineer L1

Neurosoft

. Act as the initial point of contact for customers via ticketing system, phone, or email .

Posted 9/22/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network monitoring and troubleshooting, with a strong foundation in networking principles and protocols. Proficient in providing first-line IT support and managing customer inquiries effectively in a fast-paced environment.

Highest-signal resume keywords

Network MonitoringTroubleshooting Network IssuesFortinet SD-WANTicketing System ManagementCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPDNSDHCPVLANsWindows ServerLinux ServerAzure CloudFortiManagerFortiAnalyzerZabbix

Soft Skills

Problem-SolvingCommunicationTeamworkCustomer-OrientedAbility to Work Under Pressure

Tools & Technologies

JiraFortiGateJunos SpaceSD-WANVirtualization Platforms

Certifications & Qualifications

Associate or Bachelor’s Degree in Computer ScienceInformation TechnologyTelecommunications

Industry Keywords

IT SupportHelpdeskNetwork InfrastructureFirewallVPN Access

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsLinuxSwitchingTCP/IP

About the role

Key responsibilities & impact

Act as the initial point of contact for customers via ticketing system, phone, or email
Perform initial triage, classification, and prioritization of incoming tickets according to SLAs and escalation processes
Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues
Identify and troubleshoot basic network issues, including connectivity failures, latency, and packet loss
Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments
Escalate complex or unresolved issues to L2/L3 teams
Perform initial diagnostics using FortiManager, FortiAnalyzer, Zabbix, and Junos Space
Provide first-line support for network connectivity, VPN access, and firewall policy inquiries
Log all support requests in the ticketing system, such as Jira

Requirements

What you’ll need

Associate or Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
Basic understanding of networking principles and protocols (TCP/IP, DNS, DHCP, VLANs)
Customer-oriented approach and ability to work both independently and in a team
Relevant experience in IT support / helpdesk roles will be considered a strong plus
Basic understanding of networking principles (TCP/IP, routing, switching)
Familiarity with Fortinet SD-WAN or FortiGate platforms, Juniper Networks devices, or on-premises Windows Server environments (Active Directory, Exchange)
Strong problem-solving skills and ability to follow troubleshooting guides
Excellent written and verbal communication skills in English
Ability to work under pressure in a fast-paced, 24x7 operational environment
Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays

Benefits

Comp & perks

Friendly and dynamic working environment
Formal training and Professional Qualifications fully funded
Private Health Insurance
Work-Life Balance initiatives
Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
A Buddy who will support you with your onboarding
Training & Development
Laptop
Phone - Mobile Plan