Neurosoft

Associate

• Serve as the primary liaison between customers and CDS teams, translating technical findings into clear, business-relevant insights
• Ensure timely and structured customer communication through regular updates, status reports, and proactive follow-ups
• Monitor service performance against SLAs, ensuring issues are escalated and resolved within agreed timeframes
• Lead end-to-end customer onboarding, from kickoff to service go-live
• Manage ongoing customer projects against agreed scope, goals, and delivery timelines
• Handle BAU service requests efficiently
• Produce and deliver accurate, high-quality monthly reports
• Conduct regular service and business review meetings
• Gather and act on customer feedback, coordinating internal improvements and issue resolution
• Maintain alignment with technical and commercial teams on service scope, deliverables, renewals, and invoicing
• Coordinate cross-service requests across internal teams
• Optimize customer-facing processes and deliverables to improve service quality and customer experience

Service Delivery Associate – Cyber Defense Services

Network Operations

• Act as the initial point of contact for customers via ticketing system, phone, or email
• Perform initial triage, classification, and prioritization of incoming tickets according to SLAs and escalation processes
• Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues
• Identify and troubleshoot basic network issues, including connectivity failures, latency, and packet loss
• Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments
• Escalate complex or unresolved issues to L2/L3 teams
• Perform initial diagnostics using FortiManager, FortiAnalyzer, Zabbix, and Junos Space
• Provide first-line support for network connectivity, VPN access, and firewall policy inquiries
• Log all support requests in the ticketing system, such as Jira

ISC Engineer L1, NOC Engineer L1

DevOps Engineer

• Lead and grow the DevOps team through day-to-day guidance, mentorship, workload allocation and performance management
• Support engineering teams adopting shared ways of working
• Own the technical roadmap for the automation platform, CI/CD pipelines and cross-department automation
• Translate the roadmap into a prioritized delivery backlog
• Design and implement repository and pipeline architecture covering version control, code review, approvals, branching and secrets management
• Build, maintain and operate CI/CD pipelines from change to production, including validation, testing, approvals, deployment, verification, logging, audit trails and rollback
• Engineer and evolve the automation platform, including playbooks, use-case automation, integrations, connectors, authentication and credentials
• Build protected workflows and self-service tooling to enable independent team delivery
• Monitor pipelines, scheduled jobs and deployment drift; drive automated alerting and ticketing
• Act as escalation point for critical automation or pipeline failures
• Manage technology lifecycle, dependencies, compatibility and end-of-support risks
• Run controlled updates and compatibility testing before rollout
• Run sprint planning, backlog grooming and retrospectives
• Report status, risks and roadmap progress to management

Service Delivery Associate – Cyber Defense Services

ISC Engineer L1, NOC Engineer L1

DevOps Supervisor