Service Delivery Associate – Cyber Defense Services

. Serve as the primary liaison between customers and CDS teams, translating technical findings into clear, business-relevant insights .

Posted 9/26/2026full-timeAthens • GreeceJuniorMid-LevelWebsite

Tools & technologies

Cyber Security

Key responsibilities & impact

Serve as the primary liaison between customers and CDS teams, translating technical findings into clear, business-relevant insights
Ensure timely and structured customer communication through regular updates, status reports, and proactive follow-ups
Monitor service performance against SLAs, ensuring issues are escalated and resolved within agreed timeframes
Lead end-to-end customer onboarding, from kickoff to service go-live
Manage ongoing customer projects against agreed scope, goals, and delivery timelines
Handle BAU service requests efficiently
Produce and deliver accurate, high-quality monthly reports
Conduct regular service and business review meetings
Gather and act on customer feedback, coordinating internal improvements and issue resolution
Maintain alignment with technical and commercial teams on service scope, deliverables, renewals, and invoicing
Coordinate cross-service requests across internal teams
Optimize customer-facing processes and deliverables to improve service quality and customer experience

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
1-2 years of hands-on experience in the cybersecurity industry, ideally within SOC/MDR services (e.g. SOC analyst, service delivery, or a related role)
Understanding of SOC/MDR services, SIEM operations, and general cybersecurity concepts
Experience working with cross-functional teams (technical, commercial, operations)
Knowledge of the cybersecurity flow and threat monitoring lifecycle
Ability to organize tasks, monitor progress, and support the coordination of multiple ongoing activities
Strong presentation skills, comfortable communicating with both technical and executive audiences
Fluency in Greek and English
Experience with customer onboarding and service delivery coordination
Customer-centric mindset, with a proactive approach to anticipating and addressing customer needs
Customer-facing experience and portfolio/account management
Experience producing customer reports or dashboards (e.g. Power BI)

Comp & perks