Field Services Engineer

New Charter Technologies

. Resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure .

Posted 10/8/2026full-timeBurlington • Vermont • United StatesMid-LevelSenior💰 $29 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting Microsoft Windows systems, Microsoft 365 services, and IP networking while providing exceptional client support in both on-site and remote environments. Proficient in ITIL-aligned service management practices and capable of managing multiple client requests effectively.

Highest-signal resume keywords

Microsoft Windows TroubleshootingMicrosoft 365 SupportIP NetworkingITIL Service ManagementConnectWise Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Systems InstallationMicrosoft Entra IDIntune ManagementNetwork TroubleshootingFirewall ConfigurationCloud Infrastructure SupportBackup and Recovery WorkflowsPreventive MaintenanceOperating System UpdatesSecurity Configuration

Soft Skills

Customer CommunicationDocumentation SkillsIndependent Problem-SolvingTeamwork

Tools & Technologies

ConnectWiseRemote Management ToolsTicketing SystemsVirtual Environments

Certifications & Qualifications

Relevant Industry Certification

Industry Keywords

Managed Services ProviderIT Support EnvironmentITIL PracticesCJIS Training

Tech Stack

Tools & technologies

CloudFirewallsMacOSSwitching

About the role

Key responsibilities & impact

Resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure
Provide on-site technical support across client locations, with remote support by phone, email, ticketing, and remote management tools
Own assigned incidents, service requests, projects, and follow-ups; meet response expectations and escalate when necessary
Keep clients informed and coordinate timely resolutions against service commitments
Install, configure, maintain, and troubleshoot Windows systems, applications, Microsoft 365 services, and cloud infrastructure
Troubleshoot IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration issues
Perform preventive maintenance, operating system updates, security configuration, patching, and network or system upgrades
Document client environments and work performed in ConnectWise and other knowledge systems; record time accurately and promptly
Identify recurring issues, recommend proactive improvements, and collaborate on long-term solutions
Participate in team stand-ups, technical meetings, training, and an on-call rotation
Follow company service procedures, ITIL-aligned ticket practices, and client service standards
Optional law-enforcement-related client projects may require additional CJIS training and screening

Requirements

What you’ll need

Associate degree or 3–5 years of equivalent technical experience
At least one relevant industry certification or equivalent practical experience
Hands-on troubleshooting of Microsoft Windows desktops and servers, Microsoft 365, Microsoft Entra ID, and Intune
Solid understanding of IP networking, including switching, routing, wireless connectivity, and firewalls
Ability to diagnose hardware and software issues remotely and on-site
Strong customer communication, documentation, independent problem-solving, and teamwork skills
Valid driver’s license and reliable transportation for frequent client-site travel
Preferred: experience in a managed services provider or high-volume, multi-client IT support environment
Preferred: familiarity with Apple macOS devices and mixed-platform environments
Preferred: experience supporting virtualized systems, cloud infrastructure, and backup/recovery workflows
Preferred: experience with ConnectWise or comparable professional services automation/ticketing platform
Preferred: knowledge of ITIL service management practices and proactive managed services tooling
Ability to lift equipment weighing up to 70 pounds using appropriate techniques and lifting aids
Ability to work in office, client-site, and network/server-room environments, with extended periods of sitting or standing
Frequent local driving and occasional air travel, evening or weekend work, and overnight travel may be required
Reliable internet connection and professional home workspace needed for remote duties

Benefits

Comp & perks

Growth and learning initiatives
Employee benefits
Company innovation opportunities
Inclusive hiring environment
Professional career paths and development opportunities
Reasonable accommodations may be available for qualified individuals