New Charter Technologies

Infrastructure Engineer

• Deploy, manage, automate, and troubleshoot network, cloud, and server infrastructure for small and mid-sized business clients
• Serve as a technical escalation point for complex infrastructure issues
• Own Cisco Meraki environments from deployment through ongoing support, including staging, configuration, installation, testing, and acceptance
• Diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues using the OSI model, Wireshark, packet captures, and Meraki Dashboard
• Coordinate ISP, carrier, supplier, escalation, and dispatch activities through resolution
• Analyze network, server, and Azure alerts to identify root causes
• Develop and maintain automated runbooks and integrate APIs and management platforms
• Automate repeatable remediation and operational processes
• Establish and maintain standard operating procedures
• Administer standardized management tools and relevant systems securely
• Support disaster recovery, security, backup, and restore plans
• Monitor emerging threats, vulnerabilities, and exploits and ensure timely patching
• Harden device and network configurations
• Monitor and resolve escalated service tickets
• Develop training programs for the service desk team
• Document internal processes and procedures
• Enter time, expenses, activities, and service tickets in ConnectWise
• Travel to prospects and customers for on-site client work as required

Infrastructure Specialist

Program Manager

• Execute integrated marketing campaigns from planning through launch and reporting
• Build and deploy HubSpot email campaigns, landing pages, and campaign workflows
• Coordinate campaign assets with internal stakeholders and agency partners
• Coordinate Google Ads and SEO/SEM initiatives with agency partners
• Manage website updates, landing page implementation, and social media content calendars
• Coordinate blogs, webinars, thought leadership, and multimedia content
• Coordinate event logistics, sponsorships, registrations, promotional materials, and follow-up
• Own the marketing calendar and project timelines
• Support CRM data quality, campaign tagging, and list management
• Coordinate vendors and agency activities
• Prepare KPI dashboards and campaign reporting
• Assist with presentations, one-pagers, campaign collateral, and sales support materials
• Coordinate marketing assets for campaigns and service launches

Marketing Program Manager

QA Engineer

• Write clear, thorough test plans and test cases based on application requirements and client business rules
• Execute manual and, where applicable, automated testing across web and desktop applications
• Identify, document, and track software bugs and defects through resolution
• Learn clients' operations and workflows to test software in real-world context
• Validate that applications integrate with and reflect data from client systems
• Collaborate with developers, project managers, and client stakeholders to clarify requirements and confirm fixes
• Perform regression testing to ensure new releases do not break existing functionality
• Communicate testing status, risks, and issues to the project team
• Train end users on how to use software solutions
• Visit the client's plant monthly to understand how the software drives production and runs the business

Junior QA Tester

Accountant

• Support assigned operating companies by preparing financial information
• Manage day-to-day accounting activities
• Process Accounts Payable transactions including invoice entry, approvals, and payments
• Manage Accounts Receivable including invoicing, payment application, and collections follow-up
• Prepare journal entries and accruals
• Reconcile vendor statements and assigned general ledger accounts
• Research and explain forecast and budget variances
• Support year-end audit activities
• Drive accounting process improvements and automation initiatives
• Partner with the Assistant Controller, accounting teammates, and business stakeholders
• Use Microsoft Dynamics Business Central (BC) to process transactions, prepare journal entries and accruals, reconcile accounts, perform light financial analysis, and support continuous process improvements

Infrastructure Specialist

Marketing Program Manager

Junior QA Tester

Staff Accountant