Infrastructure Specialist

. Deploy, manage, automate, and troubleshoot network, cloud, and server infrastructure for small and mid-sized business clients .

Posted 9/25/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $76,000 per yearWebsite

Tools & technologies

AzureCloudFirewallsPython

Key responsibilities & impact

Deploy, manage, automate, and troubleshoot network, cloud, and server infrastructure for small and mid-sized business clients
Serve as a technical escalation point for complex infrastructure issues
Own Cisco Meraki environments from deployment through ongoing support, including staging, configuration, installation, testing, and acceptance
Diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues using the OSI model, Wireshark, packet captures, and Meraki Dashboard
Coordinate ISP, carrier, supplier, escalation, and dispatch activities through resolution
Analyze network, server, and Azure alerts to identify root causes
Develop and maintain automated runbooks and integrate APIs and management platforms
Automate repeatable remediation and operational processes
Establish and maintain standard operating procedures
Administer standardized management tools and relevant systems securely
Support disaster recovery, security, backup, and restore plans
Monitor emerging threats, vulnerabilities, and exploits and ensure timely patching
Harden device and network configurations
Monitor and resolve escalated service tickets
Develop training programs for the service desk team
Document internal processes and procedures
Enter time, expenses, activities, and service tickets in ConnectWise
Travel to prospects and customers for on-site client work as required

What you’ll need

5+ years of experience working with small and mid-sized businesses in a services-based environment
5+ years of networking experience, including Meraki support
3+ years of experience supporting Azure environments
3+ years of experience in automation using Python and/or PowerShell
3+ years of experience handling alerts and alarms for network, server, and Azure environments, including automation of standard runbooks
Ability to install a Meraki network from hardware receipt through user testing and acceptance
Ability to use the OSI model to troubleshoot complex system and network issues
Ability to coordinate with network suppliers and carriers
Ability to use packet analysis tools to identify root causes
Experience installing and configuring Meraki cloud firewalls, VPNs, and SD-WAN environments
Understanding of support tools, techniques, and IT service delivery
Professional IT certifications or equivalent experience, such as Microsoft AZ-104, Microsoft AZ-140, CCNA, Meraki Solutions Specialist, or Python Certification
Ability to multitask and adapt quickly
Self-motivated and able to work in a fast-moving environment

Comp & perks