Inside Service Engineer

New Charter Technologies

. Provide Tier 1 technical support in a fast-paced, client-focused environment .

Posted 10/20/2026full-timeUnited StatesJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 technical support, troubleshooting printer issues, password resets, and MFA problems while effectively managing tickets using ConnectWise PSA and maintaining documentation in IT Glue. Possesses strong organizational and communication skills to interact positively with clients and support diverse technical environments.

Highest-signal resume keywords

ConnectWise PSA ExperienceTechnical Support ExperienceTroubleshooting SkillsActive Directory KnowledgeA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Printer TroubleshootingPassword Reset SupportMFA Issue ResolutionAntivirus Alert ManagementTicket ManagementDocumentation MaintenanceDesktop SupportVirtual Environment SupportFirewalls UnderstandingSwitches Knowledge

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsProfessional DemeanorTeam Collaboration

Tools & Technologies

IT GlueConnectWise PSAActive DirectoryEntra ID/Azure ADN-able/N-central RMMNetDocuments

Certifications & Qualifications

A+ CertificationNetwork+ CertificationGeneral CertificationsSpecialized Certifications

Industry Keywords

Managed Service Provider (MSP)Service DeskHelp DeskClient-Focused EnvironmentTechnical Degree

Tech Stack

Tools & technologies

AzureFirewalls

About the role

Key responsibilities & impact

Provide Tier 1 technical support in a fast-paced, client-focused environment
Resolve printer issues, password resets, MFA issues, suspicious emails, and antivirus alerts
Support client-specific applications and assist with new user setups
Manage tickets using ConnectWise PSA
Maintain accurate documentation in IT Glue and ConnectWise PSA
Support desktops, virtual environments, and co-located systems with service teams
Rapidly adapt to new technologies and maintain current computer-systems knowledge
Interact with customers professionally and positively
Attend team meetings and continuously improve technical skills
Manage ticket resolution, follow-ups, and proactive client-system reviews
Work from Element’s centralized Service Center or remotely to support client environments
Participate in at least one in-person interview local to the candidate

Requirements

What you’ll need

Two-year technical degree
1–5 years of service center support experience
Hands-on experience supporting end users in a service desk or help desk environment
Strong troubleshooting skills for printers, password resets, MFA, and antivirus alerts
Familiarity with ticketing systems, time entry, and documentation tools
Experience with ConnectWise PSA (ConnectWise Manage) and IT Glue
General understanding of firewalls, switches, and desktop computers
Experience with Active Directory, Entra ID/Azure AD, Nilear, and N-able/N-central RMM
A+ or Network+ preferred
General and specialized certifications preferred
Managed Service Provider (MSP) experience preferred but not required
Strong organizational, communication, and problem-solving skills
Professional demeanor and ability to work independently or in a team
Experience with NetDocuments is a plus
Ability to work in office or remotely with a dedicated, distraction-free workspace
Capability to lift up to 50 pounds and travel with equipment
Reliable transportation for on-site support and after-hours work
Ability to work Monday–Friday, 8:00 a.m.–5:00 p.m. PST or MDT

Benefits

Comp & perks

Remote work option
Growth and learning initiatives
Employee benefits
Career paths and professional development opportunities
Equal opportunity and inclusive workplace