IT Help Desk Specialist

New Charter Technologies

. Respond to support calls and assist clients remotely, in-office, and on-site .

Posted 10/15/2026full-timeMidland • Texas • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with hands-on experience in Active Directory, networking, and security systems. Excels in customer service, problem-solving, and adapting to dynamic work environments while maintaining effective communication.

Highest-signal resume keywords

Active DirectoryIT Triage/Help Desk ExperienceCustomer Service SkillsTicketing SystemsManaged Service Provider (MSP) Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetworkingSecurity HardwareTechnical SupportSystem ConfigurationHardware MaintenanceProblem-SolvingTicket ResolutionClient System ImplementationEnd-User SupportPatch Management

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityClient RelationsTeam Collaboration

Tools & Technologies

ConnectWiseTicketing Systems

Certifications & Qualifications

CompTIA A+MS900AZ900

Industry Keywords

CJIS Background CheckTechnical Support RoleCall QueuesOn-Site SupportField Work

About the role

Key responsibilities & impact

Respond to support calls and assist clients remotely, in-office, and on-site
Rotate bi-weekly between in-office phone and ticket support and onsite client projects
Track and ensure timely response to on-site support calls
Maintain records and expense accounts using systems such as ConnectWise
Collaborate with other departments as needed
Foster positive client relations and uphold professional dress and grooming standards
Identify, research, and implement solutions to client problems
Provide internal systems support
Configure, deliver, install, and implement client systems
Provide on-site client support and hardware maintenance
Learn and implement new technologies or methods
Complete after-hours projects when necessary

Requirements

What you’ll need

Must work onsite at the Midland or Lubbock office and travel regularly to local client sites
Initial training requires regular travel to the Lubbock headquarters during the first 90 days
Must be able to pass a CJIS background check
Basic technical background with hands-on experience, preferably with Active Directory, networking and security hardware and systems, and ticketing systems
Strong customer service and end-user support skills
Ability to monitor and resolve tickets involving failing patches, hardware issues, and complete network outages, and escalate issues as needed
2-4 years of IT triage/help desk experience and previous experience in a technical support role
Experience handling call queues, ideally in a support role
Strong verbal and written communication skills
Ability and willingness to adapt to changing environments and work schedules, including alternating weekly between phone support and field work
Managed Service Provider (MSP) experience is a plus
High School Diploma - required
Technical/College Degree (2 year) in Applied Science or Computer Technology - required
Technology/Computer related degree (4 year) - preferred
Relevant IT certifications such as MS900, AZ900, and CompTIA A+ are a plus
Ability to maintain a standard 40-hour work week with flexibility for after-hours project completion
Ability to handle physical and mental endurance challenges, including eye strain, weather extremes, and public contact

Benefits

Comp & perks

20% TAE pay incentive, paid quarterly, after 90 days of employment
Health Care Plan (Medical, Dental & Vision)
Flex Spending Account
401k Matching
Life Insurance
RTO (Responsible Time Off, Vacation, Sick, & 8 Paid Holidays)
Training & Development
Wellness Resources
Financial Training Reimbursement
Cell Phone Reimbursement
Paid Certifications
Performance Based Incentive Program
Family-first mentality
Fast, energetic work environment