IT Help Desk Technician

New Charter Technologies

. Provide comprehensive software and hardware support to clients .

Posted 10/6/2026full-timeLubbock • Texas • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing comprehensive software and hardware support, with a strong focus on customer service and technical problem-solving. Proficient in managing support tickets, configuring client systems, and adapting to dynamic work environments.

Highest-signal resume keywords

IT Triage/Help Desk ExperienceActive DirectoryNetworking and Security HardwareCustomer Service SkillsCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTicketing SystemsSystem ConfigurationHardware MaintenanceNetwork TroubleshootingPatch ManagementClient System ImplementationRemote SupportOn-Site SupportEnd-User Support

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAdaptabilityClient RelationsTeam Collaboration

Tools & Technologies

ConnectWiseManaged Service Provider (MSP) Tools

Certifications & Qualifications

MS900AZ900CompTIA A+

Industry Keywords

CJIS Background CheckTechnical/College DegreeApplied ScienceComputer TechnologyIT Support

About the role

Key responsibilities & impact

Provide comprehensive software and hardware support to clients
Respond to support calls and assist clients remotely, in-office, and on-site
Rotate bi-weekly between in-office phone and ticket support and onsite client projects
Track and ensure timely response to on-site support calls
Maintain records and expense accounts using systems like ConnectWise
Collaborate with other departments as needed
Maintain positive client relations and uphold professional dress and grooming standards
Identify, research, and implement solutions to client problems
Provide internal systems support
Configure, deliver, install, and implement client systems
Offer on-site client support and hardware maintenance
Learn and implement new technologies or methods
Maintain a standard 40-hour work week, with flexibility for after-hours project completion
Travel regularly to local client sites
Handle physical and mental endurance challenges, including eye strain, weather extremes, and public contact

Requirements

What you’ll need

High School Diploma - required
Technical/College Degree (2 year) in Applied Science or Computer Technology - required
2-4 years of IT triage/help desk experience, with previous experience in a technical support role
Basic technical background with hands-on experience, preferably in Active Directory, networking and security hardware and systems, and ticketing systems
Strong customer service and end-user support skills
Ability to monitor and resolve tickets involving failing patches, hardware issues, and complete network outages; escalate issues as needed
Experience handling call queues, ideally in a support role
Strong verbal and written communication skills
Ability and willingness to adapt to changing environments and work schedules, including alternating weekly between phone support and field work
Must be able to pass a CJIS background check
Experience working with a Managed Service Provider (MSP) is a huge plus
Technology/Computer related degree (4 year) - preferred
Possession of relevant IT certifications such as MS900, AZ900, and CompTIA A+ is a plus

Benefits

Comp & perks

20% TAE pay incentive, paid quarterly, after 90 days of employment
Health Care Plan (Medical, Dental & Vision)
Flex Spending Account
401k Matching
Life Insurance
RTO (Responsible Time Off, Vacation, Sick, & 8 Paid Holidays)
Training & Development
Wellness Resources
Financial Training Reimbursement
Cell Phone Reimbursement
Paid Certifications
Performance Based Incentive Program
Family-first mentality and support for family time