IT Associate

New Energy Nexus

. Serve as a primary point of contact for IT support requests across NEX, focusing on employees in the Eastern Hemisphere .

Posted 10/31/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and administration, with a strong focus on troubleshooting macOS and Windows operating systems, managing cloud-based collaboration tools, and ensuring effective user account management. Proven ability to communicate technical issues clearly and manage multiple IT requests efficiently.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting macOS and WindowsGoogle Workspace AdministrationSaaS AdministrationStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceTroubleshootingUser ProvisioningAccess ManagementSoftware LicensingAccount MaintenanceIT OnboardingIT OffboardingEquipment SetupLifecycle Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAbility to Work IndependentlyCollaboration SkillsOrganizational Skills

Tools & Technologies

Google WorkspaceSlackAsanaZoomDropbox

Industry Keywords

IT SupportHelp Desk OperationsTechnical SupportCloud-Based ToolsRemote Work

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Serve as a primary point of contact for IT support requests across NEX, focusing on employees in the Eastern Hemisphere
Provide technical assistance and troubleshooting for hardware, software, operating systems, and collaboration tools
Manage, document, track, resolve, and close IT support requests
Communicate issue status, resolution times, and next steps to employees
Identify recurring technical issues and recommend practical solutions
Administer business applications and collaboration platforms, including Google Workspace, Slack, Asana, Zoom, and Dropbox
Manage user accounts, access permissions, software licenses, and system configurations
Conduct user access reviews and audits
Coordinate IT onboarding and offboarding, including provisioning and deactivation of system access
Maintain records of user accounts, permissions, assigned equipment, and completed IT tasks
Support procurement, configuration, deployment, maintenance, and decommissioning of employee IT equipment
Troubleshoot macOS and Windows devices
Maintain IT asset records and coordinate equipment requirements
Track IT tasks, projects, deadlines, and follow-ups using Asana or similar tools
Maintain IT documentation, standard operating procedures, troubleshooting guides, and system records
Identify operational gaps, risks, and process improvement opportunities
Escalate issues requiring management approval or additional technical expertise
Support the IT Manager and organizational leadership with IT policies, security practices, and operational improvements
Research emerging technologies and contribute recommendations

Requirements

What you’ll need

At least 1–2 years of relevant experience in IT support, help desk operations, IT administration, or a related technical support role
Hands-on experience troubleshooting and supporting macOS and Windows operating systems
Experience administering cloud-based productivity and collaboration tools, particularly Google Workspace, Slack, Asana, Zoom, or similar platforms
Working knowledge of SaaS administration, including user provisioning, access management, software licensing, and account maintenance
Familiarity with IT onboarding and offboarding processes, including account creation, access modifications, and account deactivation
Experience supporting end-user devices, including equipment setup, troubleshooting, maintenance, and lifecycle management
Strong organizational skills, with the ability to manage multiple requests, tasks, and deadlines simultaneously
Strong written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical colleagues
Ability to work independently and collaborate effectively with colleagues across different countries and time zones
Full-time remote employee position based in the Philippines
Ability to follow Philippine working hours

Benefits

Comp & perks

Equal employment opportunity employer
Rolling application process until filled