Associate Director, Client Engagement

New Engen

. Serve as the primary relationship owner for a portfolio of high-complexity, high-priority accounts .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $94,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-complexity client relationships, leading strategic discussions, and executing comprehensive campaign lifecycles. Proficient in influencer marketing strategies, project management, and effective communication across teams and clients.

Highest-signal resume keywords

Account ManagementInfluencer Marketing StrategyProject ManagementClient Relationship LeadershipPerformance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Lifecycle ManagementContent ReviewKPI MonitoringStrategic RecommendationsEscalation Management

Soft Skills

CollaborationOrganizationProactivityCommunicationConflict Management

Industry Keywords

Client ServicesMulti-Workstream ManagementQBRsSenior-Level ConversationsUpsell Opportunities

About the role

Key responsibilities & impact

Serve as the primary relationship owner for a portfolio of high-complexity, high-priority accounts
Own day-to-day client communications, account health, strategic recommendations, and escalation management
Own the full campaign lifecycle from presale conversations and Squad KO through execution, performance updates, and post-analysis
Keep teams aligned to scope, timelines, KPIs, and client expectations
Coordinate Creator Operations, Strategy, Analytics, Media, and Account teams
Lead Squad KO and client kickoffs, establish approval workflows, and maintain clear ownership and follow-through
Review content, decks, and communications as the senior quality-control layer for client-facing deliverables
Lead mid-flight performance updates and translate results into insights, recommendations, and strategic next steps
Identify risks, escalate with context and proposed resolutions, and monitor account health
Surface renewal and upsell opportunities
Coach Senior Managers across their accounts and represent accounts in senior-level conversations, internal debriefs, and renewal handoffs
Partner with Creator Operations through formal briefs and Squad KO processes, ensuring complete scope, timeline, budget, usage rights, and creative context

Requirements

What you’ll need

6–10 years in account management or client services, with experience managing complex, multi-workstream client relationships
Demonstrated ability to lead client relationships at a strategic level — not just managing deliverables, but shaping the client's thinking
Strong understanding of influencer marketing — strategy, pricing, creator selection, content review, and measurement
Comfortable leading client meetings, QBRs, and post-analysis presentations; able to hold the room and manage difficult conversations
Strong project management instincts — can run multiple accounts simultaneously without dropping threads
Collaborative, organized, and proactive; a credible escalation point for the team below them

Benefits

Comp & perks

Remote or hybrid work environment with flexible hours
Unlimited PTO + company holidays
Comprehensive medical, dental, vision, and disability coverage
Life & AD&D insurance
401(k) with company match
Paid parental leave & family support
Pet care perks & insurance
Learning & career development programs
Commuter & transit benefits
Exclusive employee discounts