Enteral Patient Service Representative

New England Life Care

. Assist clinical staff in providing clinical pharmacy services to NELC’s home infusion therapy enteral patients .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical pharmacy services and effective communication with patients and healthcare staff, ensuring compliance with HIPAA regulations and accurate documentation in Electronic Medical Records (EMR). Proficient in managing patient delivery timelines and addressing clinical nutrition inquiries.

Highest-signal resume keywords

Clinical Pharmacy ServicesElectronic Medical Record (EMR) DocumentationCustomer Service SkillsHIPAA ComplianceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Pharmacy ServicesElectronic Medical Record (EMR) DocumentationPatient AssessmentSupply ManagementData EntryNutritional Support CommunicationEquipment TriagePatient Compliance MonitoringDelivery Ticket ManagementRegulatory Knowledge

Soft Skills

Effective CommunicationOrganizational SkillsDependabilityCustomer Service OrientationInterpersonal Skills

Tools & Technologies

Microsoft Office (Word, Excel, PowerPoint, Outlook)Electronic Medical Record (EMR) Systems

Industry Keywords

HIPAA Privacy and Security RegulationsJoint Commission ProcessHome Infusion TherapyPatient ConfidentialityHealthcare Compliance

About the role

Key responsibilities & impact

Assist clinical staff in providing clinical pharmacy services to NELC’s home infusion therapy enteral patients
Communicate ongoing with patients, caregivers, and Home Health Agency staff members
Contact Enteral patients at regularly scheduled intervals to review supply needs
Document and communicate changes in demographics, insurance, physicians, and patient orders in the Electronic Medical Record (EMR)
Enter delivery tickets into the EMR using templates
Manage patient delivery timelines
Communicate unexpected changes in product or supply usage to physicians, home health agencies, patients, or caregivers
Record important service information in the EMR
Inform billing, reimbursement, and enteral teams of changes in service
Complete and document initial and ongoing assessments in the EMR
Keep Enteral patient orders up to date and accurately recorded in the EMR
Inform internal and external staff of changes in signed physician orders
Call patients regarding routine equipment swaps
Triage equipment issue calls to appropriate staff
Communicate with nutritional support staff regarding formula or supply issues
Assist with follow-up activities required by nutritional staff
Ensure patient compliance with payer regulations through appropriate EMR documentation
Make Enteral Supply calls to patients following NELC guidelines
Triage clinical nutrition questions and concerns to appropriate staff or Registered Dietitian
Follow NELC policies and procedures
Ensure professional practice complies with state and federal regulations, including HIPAA and NELC’s Corporate Compliance Program
Maintain confidentiality of patient information

Requirements

What you’ll need

Previous experience in customer service field
Excellent customer service skills
Ability to communicate effectively with patients and all levels of NELC staff
Excellent organizational skills
Knowledge / practical experience with microcomputer systems such as Microsoft Office (Word, Excel, Power Point, Outlook)
Dependability in attendance and job performance
Preferred: Previous experience in healthcare field
Preferred: Knowledge of HIPAA Privacy and Security regulations
Preferred: Knowledge of the Joint Commission process
Must work remotely in Maine, Massachusetts, or New Hampshire

Benefits

Comp & perks

Remote position
Career Ladder
Health Insurance
Dental Insurance
Vision Insurance
Generous employer-matched 403b savings program
Company paid: Life insurance, Short- and long-term disability insurance
Paid Time Off
And much more!