New England Life Care

Intake Coordinator

• Compile the initial Patient Profile for each therapy and distribute it to appropriate healthcare team members
• Answer incoming phones for the Intake Workgroup
• Document calls in email and patient files where appropriate
• Communicate with pharmacy, reimbursement, materials management, and delivery staff regarding new referrals and ongoing patient issues
• Collaborate with the Liaison/Care Coordination team to support efficient discharge
• Communicate patient requirements and status changes to infusion, reimbursement, and nursing teams
• Document patient information and conversations in the clinical record
• Communicate changes in patient supply requirements to Pharmacy and Patient Service Representatives
• Document and process requested deliveries through SOP S015 (Time Commitment Process)
• Update patient-file errors identified in daily reports
• Follow NELC policies and procedures
• Develop skills in understanding insurance coverage under guidance from the Senior Intake Coordinator or Supervisor

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