Customer Service Representative

New Era Tech

. Respond to customer inquiries regarding their telecommunications plans and services.

Posted 10/14/2026part-timeRemote • United StatesJunior💰 CA$20 - CA$22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on telecommunications products, effective communication in both English and French, and proficiency in Microsoft Office tools. Ability to manage customer inquiries, resolve issues, and optimize service delivery while adhering to data confidentiality standards.

Highest-signal resume keywords

Customer Support ExperienceTicketing Systems ProficiencyFluency in English and FrenchMicrosoft Office Suite ProficiencyTelecommunications Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportIssue ResolutionTicket CreationTelecommunications KnowledgeTyping Speed (30-40 WPM)

Soft Skills

Strong Communication SkillsDetail-OrientedOrganizational SkillsMultitasking AbilityReliability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePoint

Industry Keywords

TelecommunicationsCustomer InquiriesData ConfidentialityService OptimizationBPO

Tech Stack

Tools & technologies

Chef

About the role

Key responsibilities & impact

Respond to customer inquiries regarding their telecommunications plans and services.
Assist customers with telecommunications products and issues they encounter.
Review customer accounts and assess their needs.
Provide general information about the organization.
Direct customers to specialists when necessary.
Receive, understand, and resolve complaints, and propose solutions.
Advise customers and recommend products and services suited to their needs.
Provide information about current products, services, and promotions.
Schedule and confirm customer appointments.
Create, complete, and correct work orders according to customer requests.
Identify and suggest improvements to optimize services.
Comply with information security policies and data confidentiality requirements.
Perform other duties as required.
Report directly to the BPO Team Lead.

Requirements

What you’ll need

High school diploma or equivalent.
1 to 3 years of customer support experience, including creating support tickets and resolving issues by phone.
Hands-on experience with ticketing systems and managing a high volume of calls is a strong asset.
User experience and strong working knowledge of the Microsoft Office suite.
Technologically proficient.
Knowledge of telecommunications products is an asset.
Strong written and verbal communication skills in English and French.
Fluency in spoken and written French and English.
Proficiency in Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint.
Ability to remain seated for extended periods.
Ability to type at least 30 to 40 words per minute.
Flexible, reliable, organized, detail-oriented, and able to multitask while meeting SLAs.

Benefits

Comp & perks

Computer equipment provided.
No sales or cold-calling activities.
Minimum of 20 hours per week, Monday to Friday.
Flexibility to work up to 37.5 hours occasionally, as needed.
Dynamic work environment and great team.
Paid training.
Fast onboarding.
Two paid sick days after 3 months of employment.
Two weeks of vacation.
RRSP plan available after 6 months of employment.
Paid statutory holidays.
Group benefits available after 3 months.