New Era Tech

Customer Support

• Respond to customer inquiries regarding their telecommunications plans and services.
• Assist customers with telecommunications products and issues they encounter.
• Review customer accounts and assess their needs.
• Provide general information about the organization.
• Direct customers to specialists when necessary.
• Receive, understand, and resolve complaints, and propose solutions.
• Advise customers and recommend products and services suited to their needs.
• Provide information about current products, services, and promotions.
• Schedule and confirm customer appointments.
• Create, complete, and correct work orders according to customer requests.
• Identify and suggest improvements to optimize services.
• Comply with information security policies and data confidentiality requirements.
• Perform other duties as required.
• Report directly to the BPO Team Lead.

Explore Customer Service Representative at New Era Tech. Review requirements and application details.