Regional Director

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. Lead a cross-functional service team of RPSMs, LCMs, Field Techs, and Service Facilities to resolve 90% of customer issues without escalation .

Posted 9/24/2026full-timeRemote • United StatesLead💰 $115,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing cross-functional teams and customer relationships while executing warranty obligations and improving service processes. Proficient in mechanical and electrical systems of transit vehicles, with a focus on customer service and analytical skills.

Highest-signal resume keywords

Customer Service ExperienceMechanical/Electrical Systems ProficiencyAnalytical SkillsMS Office ProficiencyLeadership in Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical SystemsElectrical SystemsAnalytical SkillsCustomer Scorecards DevelopmentWarranty AdministrationProcess ImprovementBid SubmissionService Region PreparationProduct Problem ResolutionData Management

Soft Skills

Advanced Verbal CommunicationAdvanced Oral CommunicationSelf-MotivatedSafety Focused

Tools & Technologies

IWarrantyMS Office

Industry Keywords

Transit IndustryCustomer RelationshipsField Staff ManagementService Team LeadershipWorkload Management

About the role

Key responsibilities & impact

Lead a cross-functional service team of RPSMs, LCMs, Field Techs, and Service Facilities to resolve 90% of customer issues without escalation
Meet customers face to face and via phone/email, and host regular customer calls
Execute warranty obligations and identify Good Will opportunities
Monitor and adjust manpower plans based on customer workload and future bids
Provide direct oversight and support to RPSMs, LCMs, and facility management
Develop, create, and distribute customer scorecards and metrics using iWarranty
Identify, develop, and execute approved commercial opportunities
Prepare new service regions for customer introductions, processes, personnel, metrics, and relationships
Improve customer and field-staff processes using iWarranty
Participate in new bid submissions with the Winnipeg team
Manage RPSMs responsible for bus acceptance, warranty administration, product problem resolution, product data, customer relationships, and property management
Collaborate with CPM, Production, and Quality during production and acceptance
Maintain relationships with bus and parts sales groups
Work with the Service Director and other Regional Directors on workload and process improvements
Perform other duties as assigned

Requirements

What you’ll need

Engineering or Business degree/diploma preferred
2-year Technical College at minimum or equivalent experience
Customer Service Experience necessity
Minimum 7 years' experience in transit or applicable industry
Proficient in all mechanical/electrical systems of transit vehicle
Analytical skills
Proficient in MS Office software products
Self-motivated
Safety Focused
Advanced verbal and oral communication skills
Must be able to work unsupervised
Travel is required for this position

Benefits

Comp & perks

Benefits Starting Day One of Employment!
Health, dental, and vision coverage
Employee Assistance Program
Paid holidays
Paid time off
Respectful Workplace
Competitive wages
Ongoing training and development through a variety of initiatives
401K with Company Match