New Flyer

Designer

• Completes design tasks and project assignments which support production activities
• Coordinates own tasks to ensure schedule and dates are met considering vendor and production lead times
• Maintains task status and records time on each task
• Creates designs that meet customer specifications, Technical Summaries, other contract documents, and manufacturing capabilities
• Ensures compliance with design criteria and applicable regulations
• Completes or initiates controlled testing of components and installations
• Completes technical drawings and release documents according to Engineering procedures and ENAs (Notices of Action)
• Provides Engineering support to Production, Quality Assurance, Customer Service Support, and other departments
• Interacts with vendors and customers on design-related issues
• Ensures vendor approval documents exist for new installations or applications where applicable

Designer – Junior, Intermediate

Full-stack Engineer

• Align stakeholder efforts with organizational strategy and drive proactive risk management and accountability
• Review customer specifications, identify product or process gaps, and provide risk-related details and approved alternatives or deviation requirements
• Represent Production Engineering in vendor interactions and evaluate supplier quotes at bid stage
• Provide technical guidance and oversight to engineering teams based on customer specifications
• Identify project risks and initiate validation efforts to ensure compliance with industry standards and regulations
• Manage New Design Integration projects, including SMART goals, virtual bus reviews, KPI monitoring, designer tasking, and end-to-end status reporting
• Review and approve Engineering Change Notification packages
• Manage engineering ANDON postings and responses
• Prepare and submit supplier approval packages, customer approval drawings, test reports, and signoff requirements
• Coordinate approval drawing release and tracking with customers
• Collaborate on vendor/customer design issues, Sales Release Change Requests, and alternate sourcing strategies
• Liaise between Engineering and Customer Program Management, Vehicle Application Engineering, Strategic Sourcing, Production, Quality, and Service Engineering
• Approve Option Value forms defining Family and Feature information
• Support training, mentorship, team building, performance management, and succession planning
• Support product standardization and design integration across Sales, Manufacturing, and Supply Chain
• Identify design improvement opportunities and present initiatives to the Change Control Board

Engineering Lead – Electrical Components

• Complete design tasks, Bill of Material releases, and projects from concept to production implementation
• Coordinate assigned tasks to meet schedules and account for vendor and production lead times
• Maintain task status and record time on each task
• Create designs meeting customer specifications, technical summaries, contract documents, and manufacturing capabilities
• Ensure compliance with design criteria and applicable regulations
• Complete or initiate controlled testing of components and installations
• Complete technical drawings and release documents according to Engineering procedures and ENAs
• Provide Engineering support to Production, Quality Assurance, Customer Service Support, and other departments
• Interact with vendors and customers on design-related issues
• Obtain vendor approval documentation for new installations or applications where applicable

Designer, Junior - Intermediate

• Review customer specifications to identify product or process gaps and provide risk-related details, approved alternatives, or deviation requirements
• Represent Production Engineering in vendor interactions and evaluate supplier quotes at bid stage
• Provide technical guidance and oversight to engineering teams tailored to customer specifications
• Identify project risks and initiate validation efforts to ensure compliance with industry standards and regulations
• Manage New Design Integration projects, including SMART goals, virtual bus reviews, KPIs, tasking, and end-to-end status reporting
• Review and approve Engineering Change Notification packages
• Manage engineering ANDON postings and responses
• Prepare and submit supplier approval packages, customer approval drawings, and test reports; oversee signoff requirements
• Coordinate release and tracking of approval drawings to customers
• Collaborate on vendor/customer design issues, Sales Release Change Requests, and alternate sourcing strategies
• Liaise between Engineering and Customer Program Management, Vehicle Application Engineering, Strategic Sourcing, Production, Quality, and Service Engineering
• Approve Option Value forms defining Family and Feature information
• Support training, mentorship, team building, performance management, and succession planning
• Support product standardization and design integration across Sales, Manufacturing, and Supply Chain
• Coordinate design improvement opportunities and present initiatives to the Change Control Board

• Support engineering, production facilities, field service organizations, and other departments in transitioning to the updated vehicle multiplexing architecture
• Participate in developing the new multiplexing architecture and become a subject matter expert
• Support and educate engineering groups affected by the new architecture, including teams creating multiplexing programs, electrical schematics, and other engineering designs
• Support and educate production facility personnel adapting to vehicles with the new multiplexing architecture
• Support and educate the Field Service team during the transition
• Create documentation for engineering, production, and field service groups
• Provide customer-facing documentation and presentations as needed

Designer – Electrical, Junior - Senior

Director

• Lead a cross-functional service team of RPSMs, LCMs, Field Techs, and Service Facilities to resolve 90% of customer issues without escalation
• Meet customers face to face and via phone/email, and host regular customer calls
• Execute warranty obligations and identify Good Will opportunities
• Monitor and adjust manpower plans based on customer workload and future bids
• Provide direct oversight and support to RPSMs, LCMs, and facility management
• Develop, create, and distribute customer scorecards and metrics using iWarranty
• Identify, develop, and execute approved commercial opportunities
• Prepare new service regions for customer introductions, processes, personnel, metrics, and relationships
• Improve customer and field-staff processes using iWarranty
• Participate in new bid submissions with the Winnipeg team
• Manage RPSMs responsible for bus acceptance, warranty administration, product problem resolution, product data, customer relationships, and property management
• Collaborate with CPM, Production, and Quality during production and acceptance
• Maintain relationships with bus and parts sales groups
• Work with the Service Director and other Regional Directors on workload and process improvements
• Perform other duties as assigned

Regional Director

• Strategize, evaluate, develop, and execute innovative diagnostic methods for vehicle electrical system issues
• Monitor vehicle electrical system issues across fleets and devise solutions
• Assess new systems, features, and components for diagnostic capability and address gaps
• Prepare data and create project-status reports
• Establish communication, cooperation, and information flow with other groups and departments
• Provide engineering support to Production, Quality Assurance, Customer Service, and others
• Interact with vendors and customers on design-related issues and document vendor approvals
• Complete diagnostic testing of components and systems to meet system and vendor requirements
• Assist Designer / Draft person on tasks as required by Design Manager
• Complete other duties as assigned
• Deliver engineering design releases, programming, and diagnostic development projects from design through production implementation

Electrical Diagnostic Enhancement Designer

Buyer

• Execute the material supply plan to support production needs
• Complete transactions in Oracle accurately to maintain data integrity and meet performance targets
• Develop and sustain professional relationships with suppliers and customers
• Maintain supplier communication and provide accurate information to support the business plan
• Resolve supply-related issues with suppliers
• Submit engineering documentation to suppliers on time and support first article documentation requirements
• Support traffic personnel in securing required documentation for secure shipment of goods to company facilities
• Contribute to New Flyer’s mission of providing sustainable transport solutions

Administration

• Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue
• Provide comprehensive failure analysis and warranty recovery reports to Service Engineering, Engineering, Supply Chain, and Procurement
• Negotiate and resolve complex and disputed warranty recovery claims with suppliers
• Collaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effective recovery opportunities
• Develop and maintain supplier relationships through proactive communication and issue resolution
• Create leadership reports on failed components and related costs
• Support data-driven warranty failure trend analysis and reporting
• Coordinate with Finance on processing, reconciliation, and closure of supplier warranty credits
• Update warranty claims with part location, recoverable costs, evaluations, and required claim information
• Handle inquiries from properties and suppliers regarding freight issues
• Coordinate failed part returns, scrap authorization, and failure investigations with Regional Product Support Manager and Field Technicians
• Coordinate inventory control, shipping/receiving, and upkeep of warranty parts with parts warehouse stock keepers
• Assist the Recovery and warranty team as required
• Validate or update received parts lists (Master Sheets)
• Perform other duties as assigned

Warranty Recovery Administrator

Data Management

• Research and analyze data from Bills of Material, engineering drawings, vendor information, product photos, supplier documents, and engineering specifications
• Assemble build-specific data packages, including parts lists and illustration mark-ups, for parts manual production
• Create and organize manual section research packages for graphics-team illustration within project deadlines
• Complete research tasks assigned by Technical Editors according to established procedures
• Contact engineering staff and suppliers to clarify, verify, or obtain data
• Maintain records of vendor data requests and follow up to ensure accurate information is obtained
• Perform editing tasks, administrative work, statistics/metrics reporting, mentoring, and alternative-solution suggestions as required
• Record manual updates and create manual bulletins when required
• Complete tasks on schedule and perform quality-control checks
• Assign new New Flyer part numbers to new OEM supplier parts
• Maintain and archive source documentation in electronic and hard-copy formats
• Communicate identified data inaccuracies to the Technical Editor for recording in the update system
• Work efficiently in a team environment and consult Technical Editors for clarification
• Upgrade skills on new or updated software

Data Management Technician

Field Engineer

• Determine root cause and corrective action for issues affecting products in service
• Work with other departments and suppliers to resolve product issues
• Document and release retrofit instructions
• Provide general support to field staff
• Recommend solutions to problems raised by field staff or customers
• Assign Risk Priority Numbers to Field Service Action Reports
• Investigate, identify, and resolve product problems of varying difficulty
• Document and provide SCANs for supplier issues
• Create service instructions and service bulletins for field repairs
• Perform field work as needed to determine root cause and corrective action
• Answer incoming calls from internal and external customers and field staff
• Supply updated information and improvement suggestions to the Technical Publications Department
• Stay current with training on pertinent vehicle systems
• Resolve customer problems and complaints effectively and promptly
• Coordinate tasks to meet schedules, supplier timelines, and customer timelines
• Assist with controlled testing of components and installations
• Complete special assignments as required

Service Engineering Specialist – Mechanical

• Execute the material supply plan to support production needs
• Complete transactions in Oracle accurately to maintain data integrity and meet performance targets
• Develop and sustain professional relationships with suppliers and customers
• Maintain supplier communication and provide accurate information supporting the business plan
• Resolve supply-related issues with suppliers
• Submit engineering documentation to suppliers on time and support first article documentation requirements
• Support traffic personnel in securing required documentation for secure shipment of goods to company facilities

Scheduler

• Facilitate Master Scheduling meetings with cross-functional teams
• Ensure proper documentation and review of risks, issues, concerns, and changes and provide necessary feedback and resolutions
• Evaluate the status of New Flyer facilities and the New Flyer Supply Chain
• Update business plan to maintain bus line entry status, completion status, shipment status, and performance status
• Update and monitor KPIs in relation to the Annual Operating Plan
• Perform business plan simulations as required
• Create simulations in various formats for ELT consideration
• Lead cross-training initiatives within the Scheduling group
• Work with the Scheduling team to ensure processes are on track and well communicated
• Establish operational KPIs and OPEX and ensure objectives are met
• Create and analyze reports on departmental objectives and issues
• Monitor and promote Health and Safety programs and help develop a safer working environment
• Maintain operational budgets for production departments, review monthly budget results with budget owners, identify deviations, and ensure corrective actions
• Coordinate with internal stakeholders to ensure continual product flow meeting internal and external requirements

Master Scheduler

Business Analyst

• Drive the NFI Group Supply Chain to achieve effective key performance indicators (KPI) and process improvements
• Serve as an integral resource for Purchasing and Supply leadership
• Develop complex Power BI and Excel tools to streamline day-to-day operations and improve supply chain visibility
• Provide comprehensive past and future part demand reports to key stakeholders
• Build and maintain a Purchasing and Supply dashboard to track department health and measure real-time performance against strategic targets
• Conduct root-cause analysis into missed targets and provide actionable insights to leadership teams
• Provide accurate, timely forecast data to long-lead-time suppliers to ensure continuity of supply
• Analyze Master Schedule changes and communicate critical impacts to internal stakeholders
• Assist in developing, communicating, and deploying departmental policies, guidelines, and tools
• Identify key opportunities for process enhancements

Designer – Junior, Intermediate

Engineering Lead – Electrical Components

Designer, Junior - Intermediate

Engineering Lead – Electrical Components

Designer – Electrical, Junior - Senior

Regional Director

Electrical Diagnostic Enhancement Designer

Buyer

Warranty Recovery Administrator

Data Management Technician

Service Engineering Specialist – Mechanical

Buyer

Master Scheduler

Supply Chain Business Analyst