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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical aptitude in Mechanical and Manufacturing Engineering, with the ability to effectively resolve product issues and provide exceptional customer service. Capable of managing multiple priorities while coordinating tasks to meet supplier and customer timelines.
Highest-signal resume keywords
Bachelor Of Science In EngineeringProfessional Engineer RegistrationAir Brakes ExperienceExceptional Customer ServiceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisCorrective Action ImplementationTechnical DocumentationField Service SupportTroubleshootingService Instructions CreationRisk Priority Number AssignmentControlled TestingEngineering Technology DiplomaMechanical/Manufacturing Engineering
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsTime-Management SkillsMotivated Self-Starter
Certifications & Qualifications
Certified Engineering Technologist
Industry Keywords
Field Service Action ReportsVehicle SystemsSupplier IssuesService BulletinsCustomer Complaints
About the role
Key responsibilities & impact- Determine root cause and corrective action for issues affecting products in service
- Work with other departments and suppliers to resolve product issues
- Document and release retrofit instructions
- Provide general support to field staff
- Recommend solutions to problems raised by field staff or customers
- Assign Risk Priority Numbers to Field Service Action Reports
- Investigate, identify, and resolve product problems of varying difficulty
- Document and provide SCANs for supplier issues
- Create service instructions and service bulletins for field repairs
- Perform field work as needed to determine root cause and corrective action
- Answer incoming calls from internal and external customers and field staff
- Supply updated information and improvement suggestions to the Technical Publications Department
- Stay current with training on pertinent vehicle systems
- Resolve customer problems and complaints effectively and promptly
- Coordinate tasks to meet schedules, supplier timelines, and customer timelines
- Assist with controlled testing of components and installations
- Complete special assignments as required
Requirements
What you’ll need- Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma, or a combination of equivalent education and engineering experience (Mechanical/Manufacturing)
- Registered or eligible to be registered as a Professional Engineer or Certified Engineering Technologist
- Experience with air brakes, engines, transmissions, and general troubleshooting considered assets
- Exceptional customer service experience and problem-solving skills
- Strong verbal and written communication skills
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment
- Motivated self-starter with a high level of initiative
- Travel up to 10% may be required across Canada and the US
Benefits
Comp & perks- Competitive Wages
- A continuous learning environment
- Ability to advance your career with a growing company
- Employee social committee events, including summer barbecues, holiday festivities, sporting events and tournaments
- Ongoing employee development through in-house training initiatives
- Tuition subsidies for courses at outside institutions