Warranty Recovery Administrator

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. Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue .

Posted 9/19/2026full-timeWinnipeg • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing warranty claims and supplier recovery processes, with strong analytical skills for failure analysis and reporting. Proficient in collaboration with cross-functional teams to enhance recovery opportunities and maintain supplier relationships.

Highest-signal resume keywords

Claims Administration ExperienceParts Distribution ExperienceWarranty Recovery AnalysisCustomer Service SkillsERP/Oracle Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Claim AnalysisFailure AnalysisData EntryProcess ManagementCost Recovery Evaluation

Soft Skills

Excellent CommunicationTime ManagementOrganizational SkillsAttention to Detail

Tools & Technologies

MS OfficeERP SystemsOracle

Certifications & Qualifications

Diploma in Business Administration

Industry Keywords

Supplier Recovery ClaimsSupplier QualityLogisticsMotor Vehicle Product Knowledge

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue
Provide comprehensive failure analysis and warranty recovery reports to Service Engineering, Engineering, Supply Chain, and Procurement
Negotiate and resolve complex and disputed warranty recovery claims with suppliers
Collaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effective recovery opportunities
Develop and maintain supplier relationships through proactive communication and issue resolution
Create leadership reports on failed components and related costs
Support data-driven warranty failure trend analysis and reporting
Coordinate with Finance on processing, reconciliation, and closure of supplier warranty credits
Update warranty claims with part location, recoverable costs, evaluations, and required claim information
Handle inquiries from properties and suppliers regarding freight issues
Coordinate failed part returns, scrap authorization, and failure investigations with Regional Product Support Manager and Field Technicians
Coordinate inventory control, shipping/receiving, and upkeep of warranty parts with parts warehouse stock keepers
Assist the Recovery and warranty team as required
Validate or update received parts lists (Master Sheets)
Perform other duties as assigned

Requirements

What you’ll need

2 or more years’ experience in Claims Administration
2 or more years’ experience in a parts distribution environment
Transit or Motor Vehicle Product knowledge or experience
Diploma in Business Administration OR High school diploma with equivalent relevant experience
Previous experience in data entry, logistics or administrative roles is an asset
Customer service, ERP/Oracle and process management experience
MS Office
Excellent Communication, time management and organizational skills
Strong attention to detail and accuracy

Benefits

Comp & perks

Competitive wages
A continuous learning environment
Employee engagement emphasis
Safety and high-quality products focus