Customer Service Representative, Collections Experience

New Frontier Immigration Law

. Make outbound calls to overdue clients from the assigned account list and document every contact in Filevine the same day.

Posted 11/9/2026contractRemote • MexicoMid-LevelSenior💰 MX$18,000 - MX$20,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management, including payment processing, documentation accuracy, and effective communication. Proficient in utilizing tools like Filevine and Invoiced to enhance operational efficiency and support debt recovery strategies.

Highest-signal resume keywords

Client Account ManagementPayment ProcessingDocumentation AccuracyCustomer Service SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingRecordkeepingContract PreparationDebt Recovery NegotiationPayment Plan Management

Soft Skills

Communication SkillsInterpersonal SkillsAttention to DetailProblem-Solving SkillsAbility to Work Under Pressure

Tools & Technologies

FilevineInvoiced

Industry Keywords

Client Communication StandardsDebt Recovery StrategiesPayment SystemsFinancial Conversations

About the role

Key responsibilities & impact

Make outbound calls to overdue clients from the assigned account list and document every contact in Filevine the same day.
Process phone payments for inbound and outbound payment calls using approved methods, confirm receipt, and document payments in Filevine and Invoiced.
Log all payments in the daily payment tracker before end of business.
Update the overdue client list in real time, tracking contacts, payments, promises to pay, and resolved accounts.
Manage client accounts by preparing contracts, applying payments, setting up and maintaining payment plans, processing payment arrangements, and keeping account records current.
Answer general inbound calls from existing clients, triage and resolve issues where possible, route out-of-scope matters, and maintain an answer rate target of 80% or higher.
Negotiate debt recovery amounts and support timely payment collection.
Resolve client account concerns professionally and communicate clearly.
Report collection activity daily and contribute to team debt-recovery strategies.
Process refunds and offboard clients following company procedures when assigned.
Comply with company policies, procedures, and client communication standards.

Requirements

What you’ll need

Excellent customer service, communication, and interpersonal skills - able to handle sensitive financial conversations professionally.
Solid understanding of company fees and payment systems, including Invoiced and Filevine.
Strong attention to detail and commitment to same-day documentation - accuracy in recordkeeping is non-negotiable.
Ability to work under pressure, manage competing priorities, and meet daily deadlines.
Strong time management skills and ability to work independently or as part of a team.
Ability to manage and handle multiple tasks simultaneously without loss of accuracy.
This is contracted remote position and requires reliable high-speed internet, a reliable computer, headset, microphone, and video camera.