Receptionist – Virtual

New Frontier Immigration Law

. Answer, screen, and forward incoming phone calls .

Posted 11/2/2026contractRemote • MexicoMid-LevelSenior💰 MX$16,000 - MX$18,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in English and Spanish, with a focus on exceptional customer service and organizational abilities. Proficient in managing client interactions and utilizing CRM software for effective case management.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service SkillsCRM Software ProficiencyOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SoftwareMicrosoft Office SuiteCall ManagementAppointment SchedulingDocument Digitalization

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsActive ListeningNegotiation Skills

Tools & Technologies

Phone SystemsMessaging SystemsVideo Conferencing ToolsHeadsetMicrophone

Industry Keywords

Client InteractionCall TriageAppointment ConfirmationOffice ManagementCustomer Engagement

About the role

Key responsibilities & impact

Answer, screen, and forward incoming phone calls
Triage callers, including clients, potential clients, vendors, family and friends of team members, and VIP individuals
Greet client callers, create common ground, and remove fear from the process
Assess call urgency using the phone decision tree system
Manage caller questions and route them to appropriate individuals
Provide information about appointment confirmations, office addresses, directions, hours, and initial consultations
Assist with scheduling in-office visits for document digitalization, passport photos, filing fees, and refund pick-ups
Register and document every potential and current client interaction in case management and CRM software
Help ensure answering-service calls are resolved promptly
Monitor phone messaging systems
Ensure promised call-backs are completed
Help manage phone directories and automated phone systems

Requirements

What you’ll need

Fluency in English and Spanish is required (Bilingual)
Excellent verbal and written communication skills
Exceptional interpersonal, customer service, and negotiation skills
Excellent organizational skills with attention to detail
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite and related software
Active listener
Positive attitude
Perseverance in problem-solving
Reliable high-speed internet
Reliable computer, headset, microphone, and video camera

Benefits

Comp & perks

Remote work arrangement
Reliable high-speed internet, computer, headset, microphone, and video camera required for the contracted position