Patient Access Representative

New Jersey Urology, LLC

. Serve as the first point of contact for patients .

Posted 9/30/2026full-timeRemote • New Jersey • United StatesJunior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage patient interactions effectively in a remote environment. Proficient in using EMR systems and maintaining HIPAA compliance while handling patient information.

Highest-signal resume keywords

EMR Systems ProficiencyPatient SchedulingHIPAA ComplianceStrong Communication SkillsRemote Work Self-Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingDocumentation in EMRProblem Solving

Soft Skills

Professional InteractionPositive AttitudeConfidentiality

Tools & Technologies

EPIC EMRRingCentral

Industry Keywords

Medical PracticeHealth InsurancePatient Care

About the role

Key responsibilities & impact

Serve as the first point of contact for patients
Facilitate general appointment and escalation appointment scheduling
Register new patients and review existing patient demographics
Verify and update insurance information
Answer general patient questions
Prepare patient messages for providers, triage, surgical scheduling and other internal departments
Handle inbound calls for a high-volume practice while working remotely
Accurately document patient requests and concerns in EPIC EMR
Resolve patient inquiries and concerns and appropriately escalate emergent concerns
Perform other duties as assigned
Use standard office equipment including computers, phones and faxing through RingCentral

Requirements

What you’ll need

High School Diploma
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Prior use of EMR systems preferred
Strong self-management skills in a remote work environment
Professional and positive interaction with patients, colleagues, managers and executive team
Strict confidentiality and HIPAA compliance
Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
Thorough knowledge of computer information systems
Ability to meet the stated physical demands, with reasonable accommodations where applicable

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
HSA / FSA
401(k) matching
Employee Assistance Program (EAP)
Competitive compensation
Equal Opportunity Employer