New Jersey Urology, LLC

Patient Access Representative

• Serve as the first point of contact for patients
• Facilitate general appointment and escalation appointment scheduling
• Register new patients and review existing patient demographics
• Verify and update insurance information
• Answer general patient questions
• Prepare patient messages for providers, triage, surgical scheduling and other internal departments
• Handle inbound calls for a high-volume practice while working remotely
• Accurately document patient requests and concerns in EPIC EMR
• Resolve patient inquiries and concerns and appropriately escalate emergent concerns
• Perform other duties as assigned
• Use standard office equipment including computers, phones and faxing through RingCentral