Manager, Solutions Consulting

New Relic

. Lead the development and growth of Solutions Consulting teams .

Posted 9/23/2026full-timeRemote • United StatesSeniorLead💰 $226,000 - $283,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Solutions Consulting teams, driving customer ARR growth, and executing sales strategies in a SaaS environment. Possesses strong capabilities in customer engagement, team development, and cross-functional collaboration to enhance product adoption and customer satisfaction.

Highest-signal resume keywords

Solutions Consulting LeadershipCustomer ARR GrowthSaaS ExperienceTeam Development and MentoringSales Strategy Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ConsultingSales EngineeringTechnical Account ManagementBusiness TransformationOpportunity QualificationProof of Value PresentationsRFP ResponsesCustomer SuccessRevenue GrowthTechnical Support

Soft Skills

Effective CollaborationEmpathyHumilityListening Skills

Tools & Technologies

New RelicSaaS Technologies

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Recurring Revenue Business ModelsCustomer StakeholdersCross-Functional InitiativesHigh-Growth EnvironmentProfessional IT Services

About the role

Key responsibilities & impact

Lead the development and growth of Solutions Consulting teams
Manage teams delivering services that improve time to value for net-new customers
Focus on product adoption, customer satisfaction, and business goals
Coach account teams on opportunity qualification, Proof of Value presentations, RFP responses, and business justification in a presales capacity
Provide internal and external thought leadership on observability and business transformation
Escalate and resolve account issues using Technical Support, Sales, Engineering, and other resources
Maintain and expand knowledge of New Relic-supported technologies and their business applications
Partner closely with sales leaders and teams to engage prospective and existing customer stakeholders
Develop and evolve the regional Solutions Consulting organization
Drive revenue growth across new-logo customers
Collaborate with Account Executives and Technical Success Managers to maximize customer value

Requirements

What you’ll need

10+ years of direct customer-facing Solution Consulting or Sales Engineering experience
Proven track record of driving customer ARR growth, ideally with a new logo/acquisition focus
Experience building and managing Solutions Consultants, Technical Account Managers, Technical shared services, Technical Customer Success, and/or Professional Services teams
Technical and SaaS experience
Ability to speak to technical customers in their language
Ability to create and execute sales strategies and support delivery models aligned with customer segments and growth projections
Track record of developing and mentoring talent and building and motivating teams
Effective collaboration skills for cross-functional initiatives
Empathy, humility, and listening skills
Strong relevant work experience, preferably with a SaaS software provider or professional IT services company
Deep understanding of value drivers in recurring revenue business models
Ability to learn and adapt quickly in a high-growth, dynamic environment
Bachelor’s Degree or equivalent
Visa sponsorship is not available
Must complete employment eligibility verification
Criminal background check required
May need to pass an export compliance assessment
2+ years of direct management experience is ideal but not required

Benefits

Comp & perks

Healthcare
Dental insurance
Vision insurance
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off
Other competitive benefits
Flexible workforce model allowing fully office-based, fully remote, or hybrid workplaces