New Relic

Customer Success Manager

• Own customer adoption, onboarding, and continued success across the customer base
• Forecast customer consumption and document opportunities and successes
• Lead adoption, optimization, and integration of New Relic within customer organizations
• Partner with Sales to identify revenue opportunities through upselling new services and contract renewals
• Represent the customer voice to Product and Engineering
• Maintain a deep understanding of customers’ businesses and technology usage
• Own technical customer relationships and resolve technical problems in real time
• Manage the technical success and post-sales relationships for assigned customers
• Travel as required in this field-based role

Senior Technical Success Manager

Full-stack Engineer

• Own the New Relic query gateway stack
• Participate in cross-functional committees and collaborate with AI, Visualizations, and Data Processing teams
• Build and maintain scalable distributed Java services and petabyte-scale infrastructure
• Investigate and resolve critical performance, availability, and resiliency issues in a multi-region, multi-cloud, multi-tenant distributed database
• Work in an agile DevOps environment
• Build and maintain the team's software
• Participate in the on-call rotation
• Respond to system failures
• Process systems handling millions of messages per second and petabytes of data

Software Engineer II – Query Gateway

Account Executive

• Drive account acquisition by owning a territory and cultivating relationships with stakeholders in target accounts
• Target new logos not already covered by other teams
• Identify customer needs and configure appropriate offerings from New Relic’s portfolio
• Expand the top of funnel through prospecting and relationships with C-level sponsors, influencers, and users
• Close large-scale, multi-year consumption-based deals using New Relic’s sales process
• Prepare accurate forecasts and build pipeline coverage for bookings targets
• Document activities in Salesforce and communicate activities to sales management
• Work with customers throughout the sales process to achieve positive business outcomes
• Partner with Solutions Consultants and Sales Development Representatives
• Review public information about companies and competitors for potential demand triggers
• Demonstrate proficiency in positioning New Relic observability solutions

Account Executive – Enterprise Sales, Greenfield

• Oversee and enhance a large-scale Kubernetes infrastructure platform for availability, performance, and reliability
• Evolve internal tooling to reduce manual overhead and streamline platform delivery across global teams
• Manage Day 1 and Day 2 operations for Kubernetes clusters using modern scaling frameworks
• Partner with the engineering team to manage production environments
• Lead high-severity incident responses
• Drive platform evolution using cloud-native tools and modern infrastructure practices

Software Engineer – Container Fabric

Sales

• Establish and scale partnerships with leading cloud providers and Global System Integrators across APJ
• Own partner relationships end-to-end, including contractual requirements, marketplace offerings, and go-to-market execution
• Build executive-level relationships across cloud and GSI partners
• Enable partners’ sales, technical, service, and management resources
• Drive joint partner business planning, customer targets, and performance objectives
• Identify, build, and launch SaaS offerings with cloud partners and internal alliance teams
• Establish and document standard co-selling processes with cross-functional teams
• Build and own the partner-sourced pipeline across the managed ecosystem
• Align partner strategic goals with field activities and orchestrate cross-team execution
• Execute training, enablement, and educational sessions across the partner portfolio
• Report on partner opportunities, pipeline development, and won deals
• Provide peer mentorship to the broader team

Principal Partner Sales Manager

Solutions Engineer

• Lead the development and growth of Solutions Consulting teams
• Manage teams delivering services that improve time to value for net-new customers
• Focus on product adoption, customer satisfaction, and business goals
• Coach account teams on opportunity qualification, Proof of Value presentations, RFP responses, and business justification in a presales capacity
• Provide internal and external thought leadership on observability and business transformation
• Escalate and resolve account issues using Technical Support, Sales, Engineering, and other resources
• Maintain and expand knowledge of New Relic-supported technologies and their business applications
• Partner closely with sales leaders and teams to engage prospective and existing customer stakeholders
• Develop and evolve the regional Solutions Consulting organization
• Drive revenue growth across new-logo customers
• Collaborate with Account Executives and Technical Success Managers to maximize customer value

Manager, Solutions Consulting

• Join New Relic's Mid-Enterprise Sales team as an Account Executive
• Build relationships through frequent face-to-face meetings with customers in the Northeast region
• Manage an autonomous schedule, balancing home-office time with necessary travel
• Navigate complex organizations and present the value proposition to multiple decision-makers, including C-Suite stakeholders
• Help companies across sizes and verticals improve customer experience and accelerate time to market
• Sell enterprise software solutions to F1000 organizations

Account Executive – Mid-Enterprise Sales

Product Marketing

• Own product marketing for New Relic Logs, including positioning, messaging, launches, enablement, and competitive differentiation
• Define and maintain Logs positioning, messaging, and narrative across buyer personas, web, campaigns, sales conversations, and analyst interactions
• Lead end-to-end Logs launches, including tiering, messaging, content, enablement, and launch metrics
• Partner with Product Management, Demand Generation, Corporate Communications, and Enablement on launches
• Create sales enablement materials including pitch decks, narratives, discovery questions, objection handling, first-call decks, and talk tracks
• Drive adoption of sales enablement content across the field
• Partner with Competitive Intelligence to develop technically accurate differentiation, battlecards, and displacement plays
• Provide product marketing input on Logs pricing, packaging, data ingest, retention economics, tiering, data management, and cost control
• Produce solution briefs, blogs, webinars, demos, customer stories, and reference architectures
• Own the voice of the customer through customer and prospect conversations, win/loss input, market research, and usage data
• Feed customer and market insights into roadmap, messaging, and segment priorities
• Represent New Relic Logs at customer briefings, executive and field readouts, analyst inquiries, and industry events
• Define and report metrics including pipeline contribution, attach and adoption rates, ingest growth, and enablement utilization

Senior Product Marketing Manager, Logs

Revenue Operations

• Own the annual GTM planning cycle end-to-end
• Build capacity models and territory frameworks to ensure optimal market coverage and alignment with targets
• Architect and govern financially sound sales incentive plans and compensation policies with FP&A
• Establish fair quota methodologies and manage adjustments for transfers and hires
• Evaluate representative productivity to handle market shifts
• Govern monthly sales compensation data within Salesforce and downstream systems
• Maintain audit-ready accuracy across territories and quotas
• Own deployment of annual territories and quotas in Salesforce
• Drive the roadmap for GTM planning systems
• Lead automation initiatives to eliminate manual effort and scale operations

Senior Revenue Operations Manager – GTM Business Planning

• Drive the GTM technology roadmap, including Salesforce, Clay, and Salesloft
• Pilot emerging AI capabilities and transform manual steps into efficient, automated workflows
• Gather requirements and translate business needs into user stories, technical specifications, and UAT testing plans
• Define system-level performance metrics and build automated dashboards
• Collaborate with Data & Analytics to maintain a trusted source of truth
• Create documentation and lead enablement sessions for new system features
• Execute change management strategies
• Work with Marketing, Sales Operations, and Customer Adoption to streamline business rules
• Build a customer lifecycle from initial land through onboarding, adoption, value realization, and expansion