Senior Technical Success Manager

New Relic

. Own customer adoption, onboarding, and continued success across the customer base .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $203,000 - $254,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer adoption and onboarding, with a strong technical background in software and performance monitoring tools. Capable of managing technical relationships and driving customer success through effective communication and problem resolution.

Highest-signal resume keywords

Customer Adoption ManagementTechnical Relationship ManagementPre/Post Sales ExperiencePerformance Monitoring ToolsTechnical Problem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Java.NETRubyCPythonNode.jsGolangKubernetesDevOpsCI/CD

Soft Skills

Customer OrientationDesire to LearnCommunication

Tools & Technologies

New RelicPerformance Monitoring Tools

Certifications & Qualifications

Bachelor's Degree in Engineering/Computer Science

Industry Keywords

Enterprise CustomersTechnical SuccessPost-Sales RelationshipsExport ComplianceEmployment Eligibility Verification

Tech Stack

Tools & technologies

AndroidiOSJavaJavaScriptKubernetesMicroservicesNode.jsPythonRubyGo.NET

About the role

Key responsibilities & impact

Own customer adoption, onboarding, and continued success across the customer base
Forecast customer consumption and document opportunities and successes
Lead adoption, optimization, and integration of New Relic within customer organizations
Partner with Sales to identify revenue opportunities through upselling new services and contract renewals
Represent the customer voice to Product and Engineering
Maintain a deep understanding of customers’ businesses and technology usage
Own technical customer relationships and resolve technical problems in real time
Manage the technical success and post-sales relationships for assigned customers
Travel as required in this field-based role

Requirements

What you’ll need

5+ years of pre or post sales experience within the software industry
3+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
Desire to learn new technologies
Interest in or previous experience with performance monitoring tools
Ability to keep project plans and documentation up to date
Fluent in English
Familiarity with one or more of Java, .NET, Ruby, C, Python, Node.js, or Golang (bonus)
Exposure to or interest in Kubernetes, containers, microservices, DevOps, or CI/CD (bonus)
Background in iOS and Android mobile device platforms and architectures (bonus)
Bachelor's degree in Engineering/Computer Science or equivalent desirable
Must pass employment eligibility verification
Criminal background check required
Some roles may require an export compliance assessment
Visa sponsorship is not available

Benefits

Comp & perks

Healthcare
Dental
Vision
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off
Commission plan
Flexible workforce model, including fully remote, hybrid, or office-based workplaces