Senior Technical Success Manager

New Relic

. Own customer adoption, onboarding, and continued success across the customer base .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $203,000 - $254,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer adoption and onboarding, with a strong technical background in performance monitoring tools and cloud technologies. Capable of managing technical customer relationships and driving revenue opportunities through upselling and contract renewals.

Highest-signal resume keywords

5+ Years Pre/Post Sales ExperienceTechnical Customer Relationship ManagementPerformance Monitoring Tools ExperienceCloud Technologies FamiliarityBachelor's Degree in Engineering/Computer Science

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Java.NETRubyCPythonNode.jsGolangKubernetesDevOpsCI/CD

Soft Skills

Customer OrientationDesire to Learn New Technologies

Tools & Technologies

New RelicMobile Device PlatformsContainersMicroservices

Industry Keywords

Software IndustryEnterprise CustomersTechnical Problem SolvingCustomer SuccessAccount Management

Tech Stack

Tools & technologies

AndroidCloudiOSJavaJavaScriptKubernetesMicroservicesNode.jsPythonRubyGo.NET

About the role

Key responsibilities & impact

Own customer adoption, onboarding, and continued success across the customer base
Forecast customer consumption and document opportunities and successes
Lead adoption, optimization, and integration of New Relic within customer environments
Partner with Sales to identify revenue opportunities through upselling new services and contract renewals
Represent the customer’s voice with Product and Engineering
Maintain a deep understanding of customers’ businesses and how they use technology to grow
Own technical customer relationships and solve technical problems in real time
Manage the customer account base from a technical perspective
Support New Relic’s strategic direction and promote new product directions on behalf of customers
Travel as required in this field-based role

Requirements

What you’ll need

5+ years of pre or post sales experience within the software industry
3+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
Desire to learn new technologies
Interest in or previous experience with performance monitoring tools (infrastructure, application, web, mobile, or user experience)
Ability to keep project plans and documentation up to date
Fluent in English
Familiarity with one or more of Java, .NET, Ruby, C, Python, Node.js, or Golang
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, or CI/CD
Background in mobile device platforms and architectures (iOS and Android)
Visa sponsorship is not available
Criminal background check required
Bachelor's degree in Engineering/Computer Science or equivalent desirable

Benefits

Comp & perks

Healthcare
Dental insurance
Vision insurance
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off
Other competitive benefits
Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces