Technical Success Manager

New Relic

. Guide enterprise customers through onboarding and best practices to achieve committed usage levels .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $149,000 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in guiding enterprise customers through onboarding and technical adoption, with a strong focus on delivering tailored product demonstrations and creating technical roadmaps. Possesses exceptional presentation and documentation skills, enabling effective communication of solution ROI to stakeholders.

Highest-signal resume keywords

Customer Success ManagementTechnical Adoption StrategyPerformance Monitoring ToolsAWS, Azure, GCP FamiliarityTechnical Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Roadmap DesignCoding/Scripting LanguagesProject Plan ExecutionArchitecture Blueprint CreationTechnical Workshop Facilitation

Soft Skills

Exceptional Presentation SkillsHighly OrganizedRelationship Building

Tools & Technologies

Performance Monitoring ToolsObservability ToolsAWSAzureGCPKubernetes

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in Computer Science

Industry Keywords

Enterprise CustomersChurn MitigationBusiness OutcomesTechnical StakeholdersCustomer Business Reviews

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Guide enterprise customers through onboarding and best practices to achieve committed usage levels
Design and execute Mutual Activity Plans tied to customer business outcomes
Proactively mitigate churn risks by demonstrating platform value and addressing technical concerns
Deliver tailored product demonstrations focused on business outcomes
Partner with Expansion Account Executives on technical evaluations and Proofs of Value
Map account whitespace and create Architecture Blueprints and technical roadmaps
Lead personalized training sessions and technical workshops
Create documentation, videos, and articles for customer engineering communities
Build relationships with technical stakeholders and lead discovery and strategy sessions with CTOs, VPs of Engineering, and IT architects
Collaborate on Customer Business Reviews and executive dashboards to communicate solution ROI

Requirements

What you’ll need

3+ years of demonstrated experience working directly with enterprise customers to drive technical adoption, customer success, or account expansion
Strong technical background combined with a robust sales/customer orientation
Ability to build business justifications for expansion
Interest in or previous experience with performance monitoring and observability tools
Familiarity with modern IT environments, including AWS, Azure, GCP, Kubernetes, or SRE practices
Foundational knowledge of coding/scripting languages
Ability to design and execute customer-facing project plans and technical roadmaps
Highly organized documentation skills
Exceptional presentation skills
Desire to learn new technologies and translate complex topics for developers and executive leaders
Bachelor's degree in Engineering/Computer Science or equivalent desirable
Visa sponsorship is not available
Must complete employment eligibility verification
Criminal background check required
May be required to pass an export compliance assessment

Benefits

Comp & perks

Healthcare
Dental insurance
Vision insurance
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off
Commission plan
Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces
Reasonable accommodation support