Technical Success Manager

New Relic

. Own customer adoption, onboarding, and continued success .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $177,000 - $221,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer adoption and onboarding, with a strong technical background in cloud technologies and performance monitoring tools. Capable of leading product demonstrations and maintaining technical customer relationships while identifying revenue opportunities.

Highest-signal resume keywords

Customer AdoptionCloud TechnologiesPerformance Monitoring ToolsTechnical Problem SolvingPre- or Post-Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux HostsKubernetesContainersMicroservicesDevOpsCI/CDJava.NETPythonNode.js

Soft Skills

Sales OrientationDesire to LearnCommunication Skills

Tools & Technologies

New Relic ProductsProject Management Tools

Industry Keywords

Enterprise CustomersTechnical EnvironmentsMobile Device PlatformsEngineeringComputer Science

Tech Stack

Tools & technologies

AndroidCloudiOSJavaJavaScriptKubernetesLinuxMicroservicesNode.jsPythonRubyGo.NET

About the role

Key responsibilities & impact

Own customer adoption, onboarding, and continued success
Document adoption and success
Lead adoption, optimization, and integration of New Relic products within customers' business infrastructure
Partner with Sales to identify revenue opportunities through upselling new services and contract renewals
Provide support for new product features and customer feedback to product management and engineering
Maintain a deep understanding of customers' businesses and technical environments
Lead interactive product demonstrations for diverse audiences and answer real-time technical inquiries
Own technical customer relationships and solve technical problems in real time
Travel as required in this field-based role, with extensive travel opportunities

Requirements

What you’ll need

3+ years of pre- or post-sales experience within the software industry
2+ years of demonstrated pre- or post-sales experience working with enterprise customers
Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers, microservices, DevOps, CI/CD
Strong technical background and sales/customer orientation
Desire to learn new technologies
Interest in or previous experience with performance monitoring tools
Ability to keep project plans and documentation up to date
Fluent in English
Visa sponsorship is not available
Must verify identity and eligibility to work and complete employment eligibility verification
Criminal background check required
Familiarity with one or more development languages—Java, .NET, Ruby, C, Python, Node.js, or Golang—bonus
Background in iOS and Android mobile device platforms and architectures—bonus
Bachelor's degree in Engineering/Computer Science or equivalent—desirable

Benefits

Comp & perks

Healthcare
Dental
Vision
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off
Other competitive benefits
Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces