Apheresis Recruiter, Enterprise

New York Blood Center

. Recruit, prescreen, and schedule apheresis/platelet donors via telecommunications channels .

Posted 9/21/2026full-timeSt. Paul • Minnesota • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor recruitment and relationship management, utilizing effective communication and problem-solving skills to enhance the donor experience and meet organizational goals. Proficient in data analysis and familiar with donor eligibility guidelines and performance metrics.

Highest-signal resume keywords

Donor Relationship ManagementCustomer Service ExperienceData Analysis SkillsMicrosoft Office ProficiencyProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Donor RecruitmentData AnalysisBasic Math SkillsTranscription AccuracyKPI Understanding

Soft Skills

Effective CommunicationAttention to DetailOrganizational SkillsGoal-DrivenAdaptability

Tools & Technologies

Donor Relationship Management SoftwareMultiple CRMsMicrosoft OutlookComputer Desktop Applications

Industry Keywords

Apheresis DonationPlatelet DonationCustomer Service CenterUpsellingBlood Drives

About the role

Key responsibilities & impact

Recruit, prescreen, and schedule apheresis/platelet donors via telecommunications channels
Provide information, address queries, and encourage apheresis/platelet donation to ensure platelet product supply
Call, text, and email current donors across all divisions to build relationships, educate them, and schedule appointments
Use targeted outreach and educational materials to convert known donors into platelet donors
Attend local blood drives as needed to assist with donor conversion
Apply donor eligibility guidelines and provided resources to educate donors and minimize on-site deferrals
Maintain minimum daily production thresholds for calls and appointments
Schedule, cancel, and reschedule appointments using donor relationship management software and multiple CRMs
Track and update donor information, call outcomes, donor suitability requests, and post-donation details
Optimize the platelet donor experience and provide feedback on incentives, schedules, and operations
Communicate professionally with donors and provide world class service
Identify process improvements, find alternative solutions, and escalate critical technical issues
Handle inbound donor calls, texts, and emails while meeting departmental service level agreements
Participate in campaigns, events, and incentive programs to boost donor response

Requirements

What you’ll need

High school diploma or equivalent
3 years’ demonstrated work experience in a high-volume customer service center and/or upselling sales driven environment
Working knowledge of computers and associated software
Ability to read and interpret medical, technical, regulatory, and quality procedures
Advanced knowledge/understanding of multiple computer desktop applications, computer software systems, and telephone systems
Understanding of Key Performance Metrics (KPI’s) and their relation to department goals and mission
Intermediate working knowledge of Microsoft Office and Outlook
Effective written and oral communication skills, with strong ability to articulate complex information clearly and persuasively
Strong data analysis and problem-solving skills
Attention to detail and organizational skills
Accurate transcription of numbers, addition, and basic math skills
Goal-driven and results-oriented, meeting and exceeding donor recruitment targets
Ability to resolve problems and customer concerns
Ability to quickly adapt workflow based on business needs
Ability to maintain composure under pressure
Ability to work in a team environment or independently
Basic troubleshooting skills
Ability to identify and communicate trends
Commitment to providing a world class donor experience
Ability to attend 2 week training onsite
Ability to be present at the office 1 day each month after completing training

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Paid time off
Sick days
403(b)-retirement plan with a generous employer contribution
Mostly remote work after training
Opportunity to participate in campaigns, events, and incentive programs