New York Blood Center

Risk

• Provide enterprise-wide insurance and risk management support as part of the Law Department
• Assist in managing insurance programs and maintaining risk management processes
• Coordinate with insurance brokers, carriers, and third-party vendors
• Draft, review, and redline Hold Harmless Agreements
• Gather insurance documents required to run blood drives
• Review contract insurance requirements with NYBC attorneys
• Complete and submit insurance applications
• Coordinate timely insurance policy renewals
• Assist with insurance audits and auditor inquiries
• Communicate insurance updates, changes, and requirements
• Manage claim payment processing
• Maintain the organization’s insurance SharePoint site and related documentation
• Submit insurance notifications and support claim management with adjusters, Legal, and business units
• Track deliverable deadlines and communicate with business partners and internal clients
• Create, analyze, interpret, and present insurance analytics and KPIs
• Assist with enterprise-wide risk management processes, practices, and policies
• Support risk assessment tools, workflows, and documentation
• Identify process improvements in insurance workflows, claims handling, and risk reporting
• Produce reports and insurance summaries
• Participate in meetings and committees
• Recommend improvements to business unit processes and practices
• Work on special projects and perform related duties as assigned

Insurance & Risk Specialist

General

• Recruit eligible donors for first-time platelet donations to meet collection goals and inventory needs
• Develop and implement targeted recruitment strategies to increase first-time donations, repeat participation, and long-term donor retention
• Educate and guide donors and staff on platelet donation and recruitment best practices
• Engage donors through in-field interactions and targeted, individualized outreach
• Visit donor centers and mobile blood drives regularly to recruit eligible first-time platelet donors
• Collaborate with collection staff and support donor engagement initiatives
• Provide progress and outcome updates to leadership and internal partners
• Partner with Collections leadership to monitor platelet counts, identify recruitment opportunities, and coordinate strategies
• Implement donor follow-up practices, including thank-you calls and satisfaction surveys
• Analyze organizational data to identify trends, recruitment opportunities, and operational inefficiencies
• Recommend evidence-based improvements to donor recruitment and retention
• Assist with donor and staff promotional initiatives in partnership with the Donor Marketing team
• Educate staff, peers, and newly onboarded team members on platelet donation recruitment strategies and best practices
• Deliver exceptional customer service and foster collaboration across departments
• Identify process improvements and recommend solutions to enhance efficiency and donor experience
• Perform other related duties as assigned

Platelet Donation Specialist

Recruitment

• Recruit, prescreen, and schedule apheresis/platelet donors via telecommunications channels
• Provide information, address queries, and encourage apheresis/platelet donation to ensure platelet product supply
• Call, text, and email current donors across all divisions to build relationships, educate them, and schedule appointments
• Use targeted outreach and educational materials to convert known donors into platelet donors
• Attend local blood drives as needed to assist with donor conversion
• Apply donor eligibility guidelines and provided resources to educate donors and minimize on-site deferrals
• Maintain minimum daily production thresholds for calls and appointments
• Schedule, cancel, and reschedule appointments using donor relationship management software and multiple CRMs
• Track and update donor information, call outcomes, donor suitability requests, and post-donation details
• Optimize the platelet donor experience and provide feedback on incentives, schedules, and operations
• Communicate professionally with donors and provide world class service
• Identify process improvements, find alternative solutions, and escalate critical technical issues
• Handle inbound donor calls, texts, and emails while meeting departmental service level agreements
• Participate in campaigns, events, and incentive programs to boost donor response

Insurance & Risk Specialist

Platelet Donation Specialist

Apheresis Recruiter, Enterprise