Client Services Representative

New York Blood Center

. Provide customer service to internal and external customers by identifying and meeting needs related to products and services .

Posted 10/9/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service by effectively managing inquiries, processing orders, and resolving issues using computerized systems. Proficient in maintaining accurate documentation and coordinating with internal and external stakeholders to ensure customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingComputerized Systems ProficiencyProblem ResolutionData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData EntryCustomer Inquiry ManagementComplaint ResolutionReport Preparation

Soft Skills

CommunicationInterpersonal SkillsProblem-Solving

Tools & Technologies

BECSServiceNow

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center EnvironmentCustomer ServicePatient Information ManagementProduct LabelingHLA/Granulocyte Specialty Products

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide customer service to internal and external customers by identifying and meeting needs related to products and services
Respond to calls and service requests, answer product and service questions, and follow up on customer inquiries
Resolve product or service problems by verifying complaints, identifying solutions, or referring matters to management
Take orders from internal and external agencies via phone
Enter, process, and track customer orders, complaints, and patient information using computerized systems
Prepare reports and maintain accurate order and file documentation
Release NYBC donor testing results to initiate product labeling
Manage test results for internal and external customers
Review and input information from donor forms
Contact necessary staff and relay information to customers for appropriate follow-up
Perform sample check-in, create customer invoices, and resolve billing inaccuracies
Enter confirmatory test results into BECS
Process and confirm donors for HLA/Granulocyte specialty product requests
Import SAHH donor data into the computer system
Investigate, report, and resolve unlinked SAHH donations and laptop failures; open ServiceNow tickets for SAHH issues
Coordinate Product Hold Retrieval with NYBC affiliates and customers
Box and ship NYBC sample boxes/labels to testing customers
Report ABORH discrepancies
Generate transportation delivery/pickup requests

Requirements

What you’ll need

Candidate MUST Reside in New York, New York.
High School Diploma or equivalent
One year of experience as a customer service representative in a call center environment is preferred.
Familiarity with computerized systems for entering, processing, and tracking customer orders, complaints, and patient information
All salaries are pursuant to Local 1199 Collective Bargaining Agreement.

Benefits

Comp & perks

Competitive pay: $22.9753/hour