Manager – Hospital & Client Relations

New York Blood Center

. Implement NYBCe’s customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth .

Posted 10/30/2026full-timeRye • New York • United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building within the healthcare sector, with a strong focus on maximizing customer satisfaction and driving revenue growth. Proficient in data analysis and contract negotiations, with the ability to communicate effectively across diverse stakeholder groups.

Highest-signal resume keywords

Account ManagementContract NegotiationCRM ProficiencyData AnalysisHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract ManagementData AnalysisMicrosoft ExcelMicrosoft Office SuitePricing ProposalsClient PresentationsBusiness PlanningPerformance Trend AnalysisProblem-Solving

Soft Skills

Interpersonal SkillsCommunication SkillsPresentation SkillsCultural CompetencyAttention to Detail

Tools & Technologies

CRM SystemsContract Management Platforms

Certifications & Qualifications

Bachelor’s Degree in BusinessSales ManagementMarketingHealth Administration

Industry Keywords

Blood BankingTransfusion MedicineHospital OperationsMedical TechnologyHealthcare Environment

About the role

Key responsibilities & impact

Implement NYBCe’s customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth
Build, strengthen, and manage relationships with hospitals and other clients through proactive account management
Lead meetings and strategic discussions with senior client leaders
Execute contracts, create pricing proposals, participate in negotiations, and finalize agreements before expiration
Conduct quarterly virtual and on-site account meetings with hospitals and clients
Partner with Finance, Legal, CCS, Operations, Analytics, and other internal stakeholders
Identify new business opportunities and support retention and growth of products and services
Maintain accurate CRM records for account activities, contracts, and communications
Deliver client presentations about NYBCe products, services, and partnership opportunities
Establish individualized business plans for sales growth with current and potential customers
Monitor industry trends and competitor activities
Ensure effective and consistent communication across client touchpoints
Interpret client performance trends and forecast opportunities with Analytics
Manage implementation of solutions to resolve client issues
Prepare reports and provide educational support through seminars
Attend conferences and seminars as required
Recommend improvements to business unit practices and processes
Perform related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, sales management, marketing, or health administration, or equivalent
Five years of direct experience in account management within a competitive market and/or operational experience within blood banking, transfusion medicine, or a related healthcare environment
Valid Driver’s License
Proficiency with CRM systems and contract management platforms
Advanced proficiency in Microsoft Excel, including data analysis, reporting, and spreadsheet management; proficiency with the Microsoft Office Suite
Strong knowledge of hospital operations
Familiarity with medical technology and terminology
Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds
Strong interpersonal, communication, and presentation skills to influence internal and external stakeholders
Strong analytical and problem-solving skills, with ability to interpret data and present insights to clients
Proactive, results-driven approach with the ability to manage complex institutional relationships
Demonstrated professionalism, tact, and diplomacy in client and internal interactions
Strong attention to detail and organizational skills
Ability to develop and grow relationships with hospitals, clinical teams, and executive-level decision makers
Ability to participate in and support pricing and contract negotiations
Ability to work independently and collaboratively with cross-functional teams
Ability to handle confidential information with discretion
Ability to travel 20%