Platelet Donation Specialist

New York Blood Center

. Recruit eligible donors for first-time platelet donations to meet collection goals and inventory needs .

Posted 9/22/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor recruitment strategies, customer engagement, and data analysis to enhance platelet donation efforts. Proficient in building relationships and collaborating across departments to improve donor retention and satisfaction.

Highest-signal resume keywords

Donor Recruitment StrategiesCustomer EngagementData AnalysisMicrosoft Office Suite ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer AcquisitionRecruitmentSalesHealthcare KnowledgePlatelet Donation ProcessesOrganizational SkillsProblem-SolvingPlanningAttention to Detail

Soft Skills

Interpersonal SkillsRelationship-BuildingCommunication SkillsCollaborationInfluencing

Tools & Technologies

Microsoft Office ApplicationsOrganizational SystemsDatabasesSoftware Applications

Certifications & Qualifications

Valid Local Driver's License

Industry Keywords

Blood IndustryDonor EngagementCustomer ServiceHealthcareSales Processes

About the role

Key responsibilities & impact

Recruit eligible donors for first-time platelet donations to meet collection goals and inventory needs
Develop and implement targeted recruitment strategies to increase first-time donations, repeat participation, and long-term donor retention
Educate and guide donors and staff on platelet donation and recruitment best practices
Engage donors through in-field interactions and targeted, individualized outreach
Visit donor centers and mobile blood drives regularly to recruit eligible first-time platelet donors
Collaborate with collection staff and support donor engagement initiatives
Provide progress and outcome updates to leadership and internal partners
Partner with Collections leadership to monitor platelet counts, identify recruitment opportunities, and coordinate strategies
Implement donor follow-up practices, including thank-you calls and satisfaction surveys
Analyze organizational data to identify trends, recruitment opportunities, and operational inefficiencies
Recommend evidence-based improvements to donor recruitment and retention
Assist with donor and staff promotional initiatives in partnership with the Donor Marketing team
Educate staff, peers, and newly onboarded team members on platelet donation recruitment strategies and best practices
Deliver exceptional customer service and foster collaboration across departments
Identify process improvements and recommend solutions to enhance efficiency and donor experience
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree required, or an equivalent combination of education, training, and experience
1–2 years of experience in sales, account management, recruitment, customer service, healthcare, or a related field preferred
Intermediate proficiency with Microsoft Office applications, including Word and Excel
Proficiency in Microsoft Office Suite and ability to learn organizational systems, databases, and other software applications
Valid local driver’s license required and must be maintained
Knowledge of sales and/or customer acquisition, customer engagement, healthcare, or blood industry processes preferred
Strong attention to detail and accuracy
Ability to work independently with minimal supervision and manage multiple responsibilities
Strong interpersonal, relationship-building, influencing, and stakeholder interaction skills
Demonstrated poise, tact, and diplomacy in complex or sensitive situations
Excellent written and verbal communication skills
Ability to collaborate in a team-oriented environment
Strong organizational, planning, problem-solving, and analytical skills
Ability to manage competing priorities and deadlines in a fast-paced environment

Benefits

Comp & perks

Hybrid work location
Regular local travel across corporate offices, divisional donor centers, and mobile sites
Opportunity to support organizational and community public-health goals