Administrative Aide II

New York University Tisch School of the Arts

. Provide excellent customer service and serve as primary source of information for veterans participating in the program .

Posted 9/21/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and patient care coordination within a healthcare setting, utilizing advanced word processing, spreadsheet, and database applications to enhance operational efficiency and patient satisfaction.

Highest-signal resume keywords

Customer Service ExcellencePatient Care CoordinationDatabase ManagementWord Processing ProficiencyBudget Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ApplicationsSpreadsheet ApplicationsWord ProcessingReport PreparationClerical Duties

Soft Skills

Interpersonal CommunicationProblem SolvingWork PrioritizationTeam Coordination

Tools & Technologies

Answering Service SoftwareTelecommunications Systems

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

Dental ClinicHealthcare FacilityPatient SatisfactionOffice ExperienceVeteran Services

About the role

Key responsibilities & impact

Provide excellent customer service and serve as primary source of information for veterans participating in the program
Coordinate patient care with clinical providers in the DDS program, Oral Health Center for People with Disabilities, and Brooklyn campus
Promote customer service efforts and assist with measuring and improving patient satisfaction
Recommend improvements to telephone communication standards and protocols
Utilize answering service software and NYU telecommunications options to monitor call volume, distribution, abandonment rates, recall program, and messages
Prepare, review, and distribute weekly reports
Prescreen veteran patients for appointments
Maintain and update various databases
Respond to inquiries with comprehensive knowledge of program activities
Interact with the general public as an NYU liaison and with University personnel, including senior-level staff, to resolve issues and problems
Perform clerical and general office duties, including confidential work
Perform word processing using intermediate to advanced-level functions
Modify or create databases and complex spreadsheets
Monitor complex department budgets and/or grants
Review expenses and invoices, investigate discrepancies, and report results to supervisor

Requirements

What you’ll need

High School Diploma or equivalent
3+ years office experience in a dental clinic or related healthcare facility
Experience providing a high level of customer service
Excellent customer service skills
Ability to prioritize own work and coordinate work of others in a fast-paced environment
Proficiency with intermediate to advanced word processing, spreadsheet and database applications
Preferred: Associate's Degree

Benefits

Comp & perks

Union representation through Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
Base pay of USD $40.215 per hour
Equal treatment and opportunity in recruitment and hiring
Hybrid work arrangement (60% to 80% onsite)