Manager, Desktop Support – Student Technology Centers

New York University Tisch School of the Arts

. Oversee day-to-day operations of the Desktop Support team .

Posted 10/16/2026full-timeNew York City • New York • United StatesEntry Level💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing IT support operations, managing desktop support teams, and delivering technology services in a higher education environment. Proficient in endpoint management and fostering a culture of customer service and technical excellence.

Highest-signal resume keywords

LeadershipIT Support ManagementEndpoint Management SystemsWindows And macOS Operating SystemsActive Directory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementWindows Operating SystemMacOS Operating SystemActive DirectoryTechnical SupportHardware AssistanceSoftware AssistanceCustomer ServiceTechnology Services DeliveryDe-escalation Techniques

Soft Skills

Interpersonal CommunicationWritten CommunicationVerbal Communication

Tools & Technologies

WorkspaceOneBigFixIntune

Certifications & Qualifications

Bachelor's Degree In Information TechnologyBachelor's Degree In Computer ScienceBachelor's Degree In Business Administration

Industry Keywords

Higher EducationTechnology SupportStudent Technology CentersComputer LabsPrinting Stations

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Oversee day-to-day operations of the Desktop Support team
Oversee day-to-day operations of the Student Technology Centers, including computer labs, printing stations, and student-focused technology support
Provide leadership, direction, and supervision to staff across both departments
Foster a culture of outstanding customer service and technical excellence
Serve as the primary escalation point for the teams
Proactively inform IT leadership of issues impacting technology services
Deliver technology services to the university community
Manage hardware and software assistance for faculty and staff

Requirements

What you’ll need

Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience
5+ years of experience leading or being part of IT support teams or endpoint management
Understanding of the unique technology needs and academic cycles of a higher education environment
Strong working knowledge of Windows and macOS operating systems
Experience with endpoint management systems such as WorkspaceOne, BigFix, and Intune
Knowledge of Active Directory and standard enterprise applications
Exceptional interpersonal, written, and verbal communication skills
Ability to de-escalate tense situations and communicate technical concepts to non-technical users

Benefits

Comp & perks

Equal opportunity employment
Green campus and carbon neutrality initiatives