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Patient Service Representative
New York University Tisch School of the Arts. Provide first-level customer service to dental clinic patients .
Posted 9/21/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $38 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing patient interactions and clinic operations. Proficient in maintaining records, scheduling appointments, and training staff in a fast-paced dental clinic environment.
Highest-signal resume keywords
Customer Service SkillsOffice ExperienceRecord MaintenanceAppointment SchedulingKeyboarding Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record MaintenanceAppointment SchedulingCashier DutiesTriage EmergenciesHealth-Related Transactions
Soft Skills
Excellent Customer ServiceAbility to PrioritizeCalm Under Pressure
Tools & Technologies
Word Processing ApplicationsSpreadsheet ApplicationsDatabase Applications
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Dental Clinic OperationsPatient ManagementStudent TrainingPolicy Improvement
About the role
Key responsibilities & impact- Provide first-level customer service to dental clinic patients
- Greet and route patients
- Maintain records and perform cashier duties
- Monitor daily clinic operations within guidelines
- Assign, review, and train student and casual employees engaged in routine tasks
- Assign patients to dental students
- Maintain student and patient appointment books
- Triage emergencies
- Arrange substitute patients when cancellations occur
- Schedule follow-up examinations
- Process health-related transactions and calculate payments
- Update and maintain files and records
- Suggest improvements to policies and procedures
- Handle inquiries requiring additional investigation or specialized knowledge
Requirements
What you’ll need- High School diploma or equivalent
- 2 years of office experience
- Excellent customer services skills
- Ability to prioritize in a fast-paced environment
- Ability to remain calm under pressure
- Familiarity with basic word processing, spreadsheet and database applications
- Moderate, accurate keyboarding