Service Advisor

New York University Tisch School of the Arts

. Serve as a Tier 2 resource investigating and resolving FinanceLink inquiries requiring additional research, functional knowledge, or coordination .

Posted 9/18/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $77,400 - $94,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in finance operations and client support, with a strong focus on resolving inquiries related to financial systems and maintaining accurate case documentation. Proficient in collaborating with cross-functional teams to enhance client service and operational efficiency.

Highest-signal resume keywords

Bachelor's Degree In Accounting3+ Years Experience In Finance OperationsStrong Customer Service SkillsWorking Knowledge Of Enterprise Financial SystemsAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Finance OperationsAccounts PayableProcurementFinancial SystemsCase DocumentationBudgetingAccountingReportingTax ManagementSupplier Management

Soft Skills

Interpersonal SkillsCommunication SkillsAttention To DetailOrganizational SkillsTime Management

Tools & Technologies

Case-Management SystemsERP ApplicationsWorkflow Tools

Industry Keywords

Client SupportShared ServicesFinancial ServicesConflict ResolutionResearch Skills

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a Tier 2 resource investigating and resolving FinanceLink inquiries requiring additional research, functional knowledge, or coordination
Coordinate with FinanceLink Service Representatives, Service Advisors, subject matter experts, school/unit representatives, and University Finance partners
Resolve inquiries related to financial systems, accounts payable, procurement, supplier management, tax, travel and expense, budget, accounting and reporting, insurance, treasury, and other FinanceLink-supported services
Provide timely and accurate case resolution
Maintain complete case documentation
Assess urgency and complexity and determine when additional subject matter expertise or escalation is required
Support queue operations
Identify knowledge and process gaps and contribute to knowledge resources
Recommend opportunities to improve client service and operational efficiency

Requirements

What you’ll need

Bachelor's Degree in accounting, finance, business administration, or a related field
3+ years relevant professional experience involving finance operations, financial services, shared services, client support, accounting, procurement, accounts payable, financial systems, or a related area, or equivalent combination of education and experience
Experience researching and resolving client inquiries and working across multiple functional areas
Strong customer service, interpersonal, and communication skills
Attention to detail and ability to maintain accurate and complete case documentation
Excellent written and verbal communication skills
Strong analytical, research, problem-solving, and conflict-resolution skills
Ability to assess urgency, resolve issues, and determine when escalation is needed
Ability to interpret and apply established procedures and policies to client-specific situations
Strong organizational and time-management skills with the ability to manage multiple cases and priorities in a deadline-driven environment
Ability to work independently while collaborating effectively within a team and with cross-functional partners
Working knowledge of enterprise financial systems, case-management systems, ERP applications, and workflow tools

Benefits

Comp & perks

Base salary range of USD $77,400.00 to USD $94,600.00
NYU green campus and carbon-neutrality initiative
Equal treatment and opportunity in recruitment and hiring