Customer Service Advisor, Belgian Market

NewCo Communications

. Provide professional customer support via telephone and e-mail .

Posted 9/18/2026contractRemote • SpainMid-LevelSenior💰 €1,600 - €2,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing professional customer support, handling sensitive financial information, and managing customer inquiries with a strong focus on communication and empathy. Proficient in identity verification and dispute resolution while adhering to security and privacy protocols.

Highest-signal resume keywords

Native-Level DutchCustomer Service ExperienceStrong Communication SkillsIdentity VerificationDispute Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-FocusedEmpathetic ApproachAccurateMultitaskingTeam Collaboration

Tools & Technologies

Computer SystemsSoftware Applications

Industry Keywords

Customer SupportSensitive InformationFraudulent TransactionsClaims HandlingAdministrative Follow-Up

About the role

Key responsibilities & impact

Provide professional customer support via telephone and e-mail
Act as an important point of contact between the customer and the organisation
Assist customers with questions relating to their cards, payments and accounts
Support customers with lost or stolen credit and debit cards
Carry out identity verification and explain required next steps
Help identify potentially fraudulent transactions and take appropriate action
Support blocking and unblocking of credit cards
Handle dispute and claims cases accurately and professionally
Work with sensitive and financial information while following security and privacy procedures
Ensure accurate administrative follow-up of customer cases and incoming requests

Requirements

What you’ll need

Native-level Dutch, both spoken and written
Good command of English
Professional level of working and thinking
Previous customer service experience is required
Strong communication skills, with a customer-focused and empathetic approach
Accurate, able to multitask, and comfortable working in a dynamic environment
Comfortable using computer systems and different software applications
Able to work effectively both independently and as part of a team
Live in Comunidad Valenciana or Catalonia
Able to commit to the project for the full 6-month period

Benefits

Comp & perks

A 6-month temporary contract
Fully remote position
Paid training and guidance
Opportunity to gain experience within the international payments sector
Diverse, friendly and collaborative international working environment
Opportunities to develop skills and professional experience
Comprehensive support for mental health and wellbeing