NewCo Communications

Customer Support

• Provide professional customer support via telephone and e-mail
• Act as an important point of contact between the customer and the organisation
• Assist customers with questions relating to their cards, payments and accounts
• Support customers with lost or stolen credit and debit cards
• Carry out identity verification and explain required next steps
• Help identify potentially fraudulent transactions and take appropriate action
• Support blocking and unblocking of credit cards
• Handle dispute and claims cases accurately and professionally
• Work with sensitive and financial information while following security and privacy procedures
• Ensure accurate administrative follow-up of customer cases and incoming requests

Customer Service Advisor, Belgian Market

• Complete a comprehensive training program for customer service in the payment industry
• Support B2B customers by phone and email
• Assist customers with setup and configuration of payment terminals or online solutions
• Address and resolve reported customer issues
• Handle administrative tasks
• Follow up on questions and requests
• Foster a positive working environment and motivate colleagues
• Provide service-oriented solutions and ensure customers feel appreciated
• Work both from home and in the office under the hybrid working model

Customer Service Advisor, Belgian Market

Customer Service Agent