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Customer Service Agent
NewCo Communications. Complete a comprehensive training program for customer service in the payment industry .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level proficiency in Swedish and a good command of English, with strong communication and problem-solving skills. Capable of providing service-oriented solutions in a fast-paced environment while managing multiple tasks effectively.
Highest-signal resume keywords
Native-Level Proficiency In SwedishStrong Communication SkillsProblem-Solving AbilityCustomer Service ExperienceAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServicePayment Terminal SetupOnline Solutions ConfigurationAdministrative Tasks
Soft Skills
Task JugglingMotivating ColleaguesFostering Positive Environment
Tools & Technologies
Computer SystemsSoftware Applications
Certifications & Qualifications
High School Diploma Or Equivalent Qualification
Industry Keywords
B2B CustomersPayment IndustryHybrid Working Model
About the role
Key responsibilities & impact- Complete a comprehensive training program for customer service in the payment industry
- Support B2B customers by phone and email
- Assist customers with setup and configuration of payment terminals or online solutions
- Address and resolve reported customer issues
- Handle administrative tasks
- Follow up on questions and requests
- Foster a positive working environment and motivate colleagues
- Provide service-oriented solutions and ensure customers feel appreciated
- Work both from home and in the office under the hybrid working model
Requirements
What you’ll need- Native-level proficiency in Swedish, spoken and written
- Good command of English
- High school diploma or equivalent qualification
- Previous customer service experience is a bonus, not required
- Strong communication skills
- Problem-solving ability
- Ability to juggle tasks and attention to detail in a fast-paced environment
- Comfortable using computer systems and various software applications
- Ability to work flexible shifts, including evenings, weekends, and holidays
Benefits
Comp & perks- Bonus: €200 gross per month based on planning adherence and quality
- Bonus increases to €300 per month after 6 months with new targets
- Bonus increases to €350 per month after 12 months with additional targets
- Base salary increases to €1,600 after 18 months, plus the €350 monthly bonus
- 1.9 paid holiday days per month
- Permanent contract after the one-month probationary period
- Opportunities to develop your skills and grow within NewCo
- Diverse, friendly, and collaborative team culture
- Tax free benefits (restaurant/Transport/Day Care)
- Comprehensive support for mental health and well-being app
- Free online Spanish lessons outside of working hours