Customer Service Agent, Dutch

NewCo Communications

. Deliver outstanding customer service while creating a positive customer experience .

Posted 10/19/2026full-timeBarcelona • SpainMid-LevelSenior💰 €1,559 - €1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Dutch and a good command of English, with strong customer service skills and the ability to resolve issues effectively. Exhibits excellent communication, multitasking abilities, and a customer-focused mindset while adhering to quality standards and data security guidelines.

Highest-signal resume keywords

Fluent DutchGood Command Of EnglishCustomer Service ExperienceExcellent Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceAdministrative TasksAccount ManagementIssue ResolutionData Security Guidelines

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCustomer-Focused MindsetMultitasking AbilitiesPositive Attitude

Tools & Technologies

Multiple Systems

Industry Keywords

Customer ExperienceInternational Customer SupportQuality Standards

About the role

Key responsibilities & impact

Deliver outstanding customer service while creating a positive customer experience
Handle customer enquiries via phone, email and other communication channels
Assist customers with account-related questions, requests and issue resolution
Provide accurate information and guide customers through the appropriate processes
Complete administrative tasks accurately and maintain detailed customer records
Work closely with colleagues and other departments to ensure the best possible customer experience
Follow internal procedures, quality standards and data security guidelines where applicable
Support customers of well-known international brands as part of an international customer support team

Requirements

What you’ll need

Fluent Dutch (spoken and written)
Good command of English
A professional working and thinking level
Customer service experience is an advantage, but not essential
Excellent communication and interpersonal skills
A customer-focused mindset with strong problem-solving abilities
Good computer skills and confidence using multiple systems
Ability to multitask while maintaining a high level of accuracy
Flexibility to work shifts, including evenings, weekends and public holidays where required
A positive attitude and the ability to work both independently and as part of a team

Benefits

Comp & perks

Monthly performance bonus of up to €200 gross
Permanent contract after a 1-month probation period
1.9 paid holiday days accrued per month
Hybrid working model
Paid training and ongoing coaching
Excellent internal career opportunities
A multicultural, supportive and friendly working environment
Fresh fruit and unlimited coffee on office days
Tax-free benefits (restaurant, transport and childcare options)
Comprehensive mental health and wellbeing support
Free online Spanish lessons outside working hours
Fun team events and unforgettable company parties
23 days of annual leave