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Bankruptcy QA Specialist
Newrez LLC. Provide quality control, audit oversight, and risk identification for Bankruptcy department functions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality control and risk management within the Bankruptcy domain, with a strong focus on compliance, operational efficiency, and performance improvement. Proficient in analyzing trends, generating reports, and collaborating with cross-functional teams to enhance quality assurance processes.
Highest-signal resume keywords
Bankruptcy ExperienceQuality Control OversightBKFS/LoanSphere ExperienceMicrosoft Office ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ControlRisk IdentificationDocument ReviewPerformance Improvement PlansWorkflow AuditsError ReportingKPI ReportingTrend AnalysisCompliance ReviewOperational Risk Management
Soft Skills
Detail OrientedExcellent Organizational SkillsEffective CommunicationSelf-MotivatedProblem-Solving Skills
Tools & Technologies
Microsoft OfficeOutlookExcelMicrosoft AuthenticatorBKFS/LoanSphere
Industry Keywords
BankruptcyMortgage ServicingQuality AssuranceComplianceOperational Efficiency
About the role
Key responsibilities & impact- Provide quality control, audit oversight, and risk identification for Bankruptcy department functions
- Identify operational risks and escalate issues to management
- Review proposed judgment orders pre-filing for accuracy and compliance with state and client regulations
- Review Bankruptcy-related documents for accuracy
- Enter file-level attorney firm discrepancies and review monthly firm scorecards
- Develop Performance Improvement Plans with the Attorney Network department when firm quality issues are identified
- Recommend procedural changes and policy updates
- Identify trends and training opportunities from quality control oversight
- Research and review accounts, items, and processes
- Serve as quality assurance liaison with functional areas
- Provide on-site expertise for Bankruptcy processing and document-related questions
- Analyze quality assurance trends and provide root-cause and trend information to management
- Generate error reports and monthly quality assurance KPI reports
- Complete monthly workflow audits
- Maintain and improve quality results through standards, recommendations, and additional oversight
- Compile daily, weekly, and monthly loan-level quality review results and trending
- Participate in departmental special projects and perform related assigned duties
Requirements
What you’ll need- High school diploma or equivalent, required
- Bachelor’s degree or equivalent experience, required
- 3-4 years of mortgage servicing or Bankruptcy experience required
- Detail oriented, excellent organizational skills and ability to handle multiple tasks
- Able to effectively interact with managers and members of functional areas including Bankruptcy and compliance
- Self-motivated work style and strong desire to exceed expectations
- Excellent written and verbal communication skills
- Able to work with minimal supervision
- Ability to meet timelines
- Excellent attention to detail and problem-solving skills
- Above average skills in quality and production rates
- BKFS/LoanSphere experience required
- Proficiency in Microsoft Office, Outlook, and Excel
- Must possess a smartphone meeting Company security standards and able to install applications such as Microsoft Authenticator
Benefits
Comp & perks- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- Newrez Employee Emergency and Disaster Fund
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- Employee Resource Groups (ERG)