Newrez LLC

Claims Specialist

• File timely and accurate claims and compile complete claims packages for MI, government, and/or investor (GSE) reimbursement claims
• Perform claims-related post-sale functions, including property preservation and eviction updates, conveyance of title, title delivery, and required documentation compilation
• Adhere to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe
• Review and monitor claim due dates and other claim-related deliverables
• Perform forensic reviews of servicing from default through claim filing to identify key data elements and claimable expenses
• Review servicing notes, monthly servicing reports, timelines, supporting documents, and claim details for accuracy and sufficiency
• Monitor and communicate servicing updates to maintain claim eligibility and guideline adherence
• Perform post-sale servicing functions under MI, investor, HUD/VA/USDA guidelines
• Respond accurately and promptly to internal and external requests for information and documentation
• Research and resolve issues arising during post-sale and claim timelines
• Reconcile claim proceeds, file supplemental claims, and track deferments
• Manage time-dependent deliverables across multiple claim types
• Identify trends affecting claims efficiency, quality, and accuracy
• Assist with special and seasonal projects, including audits and year-end activities
• Perform other duties assigned by management

Mortgage Insurance Claims Specialist II

Program Specialist

• Advise and support Employee Resource Groups (ERGs) and ERG Leadership Council
• Coordinate and drive participation in events, days of observation, and Community Investment programs, particularly ERG programming
• Expand and support measurable impact of inclusivity and empowerment on business outcomes through Newrez’s DEI Initiative
• Develop, build, and maintain relationships with external organizations and networks
• Partner with Recruiting and HR to create goal-driven strategies supporting attraction, retention, and promotion of underrepresented demographics
• Implement programs that embrace diversity and create inclusivity
• Research and propose DEI best practices, innovative approaches, and industry peer programs to the Manager of DEI
• Collaborate with Newrez NOW to implement inclusive giving campaigns and volunteer opportunities
• Participate in select industry events and represent the organization professionally
• Measure and report status and metrics of Community Investment programs, projects, and activities, emphasizing DEI
• Support external partnerships with nonprofits and professional organizations
• Assist internal teams with special projects and other duties as assigned
• Travel may be required up to 20%, with seasonal fluctuations

Employee Resource Group Program Specialist

Manager

• Manage oversight of the foreclosure group
• Ensure process documentation is complete and accurate
• Liaise with internal business partners to ensure timely and accurate processing of foreclosure actions
• Develop and maintain dashboards and metrics for foreclosure processes
• Use reporting to manage the team and adjust reporting when necessary
• Provide detailed reporting on foreclosure processes under management
• Coach and develop Foreclosure Supervisors
• Work with internal audit and compliance teams to develop and manage proficient foreclosure processes
• Conduct regular meetings with external clients to review pipeline, progress, impediments, and resolution options
• Oversee critical business processes to ensure timely resolution of high-risk items
• Review audit reports with the team for training purposes
• Perform related duties as assigned by management

Manager – Foreclosure

Supervisor

• Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists
• Timely and accurately manage a pipeline of loans through the foreclosure process
• Develop and maintain current policies and procedures
• Identify process improvement opportunities and help implement new processes
• Maintain working knowledge of investor, insurer, client, state, and jurisdictional foreclosure requirements
• Track and manage foreclosure deadlines, SLAs, timelines, and department metrics
• Train new hires on systems of record, investor guidelines, and industry standards
• Train the team on newly implemented processes
• Use reporting to manage the team and modify reporting as needed
• Handle personnel management, coaching, and annual reviews
• Serve as the foreclosure point of contact for internal departments and attorney firms on escalated issues
• Track and analyze departmental data and report team activities
• Complete special tasks and achieve assigned objectives
• Make business decisions based on likelihood of recovery versus liability risks
• Perform related duties assigned by management

Supervisor – Foreclosure

Analyst

• Lead complex analyses to identify trends, root causes, and opportunities informing business strategy and decision-making
• Develop structured narratives explaining what is happening, why it is happening, and recommended actions for stakeholders and senior leadership
• Partner with stakeholders to define key questions, shape analytical approaches, and influence decisions through data-driven insights
• Own ongoing performance analysis across recapture, lead flow, conversion, and revenue
• Apply analytical techniques to identify drivers and relationships across variables
• Build decision frameworks such as decision trees and prioritization models
• Segment populations to guide targeting and strategic decisions
• Lead analytical workstreams from problem definition through delivery
• Tackle complex, ambiguous business questions and deliver actionable insights
• Identify new data sources and analytical approaches
• Develop dashboards, presentations, and summaries communicating insights and recommendations
• Support and mentor junior analysts and promote analytical best practices

Senior Analyst – Strategic Analytics

• Successfully board or de-board loans in accordance with industry regulations and Shellpoint policies and procedures
• Coordinate all transfer-related tasks to ensure timely and seamless transfers
• Create transparency for internal business units and external servicers through reporting, data sharing, conference calls, and emails
• Maintain department KPIs and organization standards
• Ensure compliance with Goodbye Letter, Welcome Letter, and Investor Change (404) Letter requirements
• Establish transfer timelines with internal and external parties
• Host routine conference calls with servicers to confirm due dates, review transfer documents, and coordinate question resolution
• Manage transfer tasks using heatmaps and checklists
• Coordinate exchange of preliminary and final data, origination and servicing documents, invoices, and transaction/comment history
• Work with Data Mapping and Validation Analysts to evaluate, understand, and prioritize data exceptions
• Provide transfer data and arrange department-specific calls to facilitate seamless transfers
• Respond to internal and external inquiries
• Provide Portfolio Management or clients with weekly updates on current and upcoming transfers
• Perform related duties as assigned by management

Deal Manager

General

• Manage a portfolio of contested foreclosure cases assigned by management.
• Support Contested Foreclosure Specialists and legal firms by appearing in-person and telephonically as a records custodian and fact witness at trials, depositions, mediations, and other proceedings.
• Travel to in-person trials when telephonic testimony is not permitted.
• Read, review, and interpret mortgage loan documents for contested foreclosure matters.
• Settle cases within assigned settlement authority parameters.
• Process attorney requests for settlement authority, check requests, and other items needed to resolve suits.
• Coordinate with firms on discovery requests, including admissions, interrogatories, and document production.
• Research pertinent points of law affecting recovery efforts.
• Provide information support to legal recovery efforts.
• Identify and escalate liability issues, issues above authority level, and problematic trends.
• Process correspondence received on accounts assigned to attorneys.
• Track actions, discovery, witness requirements, and obligations through Black Knight (LoanSphere), Finastra Fusion Servicing Director, or another tracking database.
• Coordinate with management and team members to ensure appearances are covered.
• Assist with special projects and additional duties assigned by management.

Contested Foreclosure Specialist III

• Maintain timely processing for Loss Mitigation Fulfillment workflow
• Handle production, intake, and review of Modifications, Partial Claims, Deferments, and other applicable Loss Mitigation documents
• Assist with underwriting, modification processing, and document recordation as required by various jurisdictions
• Process pre-foreclosure evaluations
• Perform second-look reviews for denied workouts
• Review in-flight workouts for transferred loans
• Timely intake and system documentation of Modification, Partial Claim, and Deferment documents
• Provide Cash department instructions for booking Modifications, Partial Claims, and Deferments
• Ensure terms are correctly updated in the servicing system
• Perform pre-foreclosure reviews according to regulatory guidelines
• Produce Loss Mitigation Certification documents for foreclosure actions
• Perform pre-sale reviews before foreclosure sale
• Send Modification documents for recording within required timeframes
• Send recorded collateral documents to the document custodian within investor guidelines
• Review proper status for in-flight transferred loans
• Convey information accurately to others
• Perform related duties assigned by management

Loss Mitigation Fulfillment Specialist I

• Supervise a staff of multiple Bankruptcy Case Managers
• Develop and maintain up-to-date policies and procedures
• Identify areas for process improvement and help implement new processes
• Train new hires on systems of record, investor guidelines, and industry standards
• Train the team on newly implemented processes
• Use reporting to manage the team and make changes to reporting as necessary
• Handle personnel management, including coaching and annual reviews
• Act as the Bankruptcy point of contact for internal departments and attorney firms on escalated issues
• Track and analyze departmental data and report on team activities
• Assist with attorney billing and invoice approval
• Accept special tasks and assume responsibility for successfully achieving objectives

Bankruptcy Supervisor

• Liquidate investor-owned properties through oversight of direct realtor relationships
• Manage a portfolio of 175–225 REO properties
• Maximize returns on REO assets through managed direct broker listings
• Ensure clear understanding of each asset’s condition and value among all parties
• Control expenses related to REO asset sale and maintenance
• Arrange maintenance, valuation, and marketing services for the assigned portfolio
• Manage REO agent network status and listing-agent performance
• Determine asset-level marketing strategies based on market conditions and asset-specific factors
• Defend asset management strategies to clients, investors, and management
• Partner with the REO Closing Team for timely and accurate property-sale closings
• Comply with company policies and procedures
• Mentor Asset Managers and Asset Specialists and contribute departmental improvements
• Oversee REO Asset Specialist work product for timeliness and accuracy
• Perform related duties assigned by management

Senior REO Asset Manager

Account Executive

• Market wholesale and correspondent products and services to prospective brokers/bankers through leads and centralized telemarketing channels
• Manage established broker relations, including broker approvals, education, customer service, and quality management regarding process, product, and technology
• Formulate and establish funding projections/goals with Wholesale leadership
• Contact prospective mortgage brokers/bankers and coordinate broker approval process through inbound and outbound calls
• Use company-provided leads and marketing resources to meet minimum volume goals
• Collaborate with Wholesale leadership and Corporate business partners on marketing strategies
• Conduct online presentations at broker offices to promote the Company’s Value Proposition and present process, product, and technology platforms
• Serve as subject matter expert on company policies, procedures, products, and technology
• Collaborate with loan operations to manage active pipeline
• Escalate second reviews to Operations/Underwriting leadership
• Establish communication protocol with Client Relations Managers
• Assist clients with lock reconciliation, extensions, and exceptions
• Ensure clients understand loan processing, underwriting, and closing processes

Centralized Account Executive

Accounting Manager

• Prepare and review monthly bank, cashbook, and test-of-expected reconciliations for investor custodial accounts
• Review reconciliations performed by Investor Accounting Analyst and Investor Accounting Analyst II
• Research and resolve loan and account variances and clear accounts according to investor and regulatory guidelines
• Work with Investor Reporting team members to resolve items within investors' accounts
• Maintain and follow procedures and controls within the monthly process
• Assist with internal and external audits
• Use Microsoft Excel for data analysis and reporting
• Investigate, reconcile, and resolve investor issues and reconciliation exceptions
• Research operational, reporting, and data issues and present solutions or process improvements to management
• Develop and enhance operational procedures
• Apply understanding of pooling and servicing agreements and GSE Servicing Guides
• Handle ad-hoc reporting or research as directed by management
• Provide guidance and oversight to less senior team members
• Help create process documentation, automation, and analytical insights
• Perform related duties as assigned by management

Senior Investor Accounting Analyst

• Manage the disposition or conveyance of FHA and VA REOs
• Create, review, and react to control reports
• Ensure Shellpoint and the investor understand the collateral condition and appropriate repairs are made
• Control expenses to minimize non-reimbursable preservation expenses
• Arrange contractual services for property inspections, appraisers, and related evaluations
• Assist in managing vendor relationships and performance
• Comply with company policies and procedures
• Contribute ideas and improvements to the Property Preservation department
• Mentor and provide guidance to junior employees
• Perform other duties as assigned by management
• Manage properties to achieve ICC condition for conveyance
• Manage CWCOT auction files
• Make executive decisions regarding REO disposition paths
• Develop performance reporting and create process controls

REO Property Preservation Coordinator

Compliance

• Develop and maintain SQL queries and repeatable population logic for validation, testing, issue management, exam responses, and operational reporting
• Build and document population definitions, including inclusion/exclusion criteria, timeframes, data sources, and assumptions
• Perform data validation and quality checks on source systems, extracts, and reports
• Execute and support control testing and ongoing monitoring, including sample selection, test execution support, result validation, and evidence packaging
• Analyze trends, drivers, and outliers to identify operational or compliance risk indicators and support root cause analysis and remediation tracking
• Produce dashboards and management reporting using tools such as Excel, Tableau, and Power BI
• Partner with Operations, Compliance, and Technology to investigate data issues, clarify business logic, and implement durable fixes
• Communicate analytical findings through written summaries for leadership updates and exam support
• Maintain working knowledge of servicing processes and reporting
• Support ad hoc analysis related to segmentation, customer behavior, and operational performance improvement
• Assist with UAT and regression testing for Compliance-impacting changes and tickets
• Perform related duties as assigned by management

Compliance Data Assurance Advisor

• Assemble, prepare, review, and verify documents required for loan closings
• Prepare preliminary settlement statements for lenders
• Create CD/ALTA settlement statements for closing packages
• Make required revisions for final lender approval and transmit documents to external settlement agents
• Prepare final document packages for settlement agents
• Act as a liaison between title companies, lenders, and borrowers
• Maintain effective communication with internal teams and external partners throughout the closing process
• Perform final review of title fees, taxes, premiums, endorsements, vesting, and checklist items before closing
• Ensure closing documents meet regulatory, lender, and company requirements
• Assist with post-closing CD/ALTA changes and approvals
• Manage an active pipeline to complete transactions accurately, on time, and according to service level agreements
• Demonstrate strong working knowledge of ResWare
• Assist with on-call coverage, alternate shifts, and weekend coverage as required