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Mortgage Insurance Claims Specialist II
Newrez LLC. File timely and accurate claims and compile complete claims packages for MI, government, and/or investor (GSE) reimbursement claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims filing and post-sale servicing, with a strong understanding of FHA, VA, USDA, and GSE guidelines. Proven ability to manage timelines, ensure compliance, and maintain accurate documentation while fostering relationships with stakeholders.
Highest-signal resume keywords
Claims Filing ExperienceDefault-Related Mortgage ServicingKnowledge of FHA/VA/USDA GuidelinesMicrosoft Office ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims FilingPost-Sale ServicingForensic ReviewDocumentation CompilationClaims ReconciliationData AnalysisTrend IdentificationSupplemental Claims FilingTime ManagementProcess Review
Soft Skills
Problem ResolutionOrganizational SkillsInterpersonal SkillsCommunication SkillsSelf-Motivation
Tools & Technologies
Microsoft OfficeMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Authenticator
Industry Keywords
GSE GuidelinesGovernment Loan ServicingMortgage ServicingClaims ManagementProperty Preservation
About the role
Key responsibilities & impact- File timely and accurate claims and compile complete claims packages for MI, government, and/or investor (GSE) reimbursement claims
- Perform claims-related post-sale functions, including property preservation and eviction updates, conveyance of title, title delivery, and required documentation compilation
- Adhere to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe
- Review and monitor claim due dates and other claim-related deliverables
- Perform forensic reviews of servicing from default through claim filing to identify key data elements and claimable expenses
- Review servicing notes, monthly servicing reports, timelines, supporting documents, and claim details for accuracy and sufficiency
- Monitor and communicate servicing updates to maintain claim eligibility and guideline adherence
- Perform post-sale servicing functions under MI, investor, HUD/VA/USDA guidelines
- Respond accurately and promptly to internal and external requests for information and documentation
- Research and resolve issues arising during post-sale and claim timelines
- Reconcile claim proceeds, file supplemental claims, and track deferments
- Manage time-dependent deliverables across multiple claim types
- Identify trends affecting claims efficiency, quality, and accuracy
- Assist with special and seasonal projects, including audits and year-end activities
- Perform other duties assigned by management
Requirements
What you’ll need- High School Diploma or equivalent required
- 3+ years’ claims filing experience required
- Default-related mortgage servicing experience required
- Knowledge of FHA/VA/USDA default servicing guidelines required
- Proficient in Microsoft Office including Outlook, Word, and Excel
- Familiarity with GSE and government loan servicing guidelines
- Experience reviewing processes, reports, and/or documents with strong attention to detail
- Ability to develop strong working relationships with key stakeholders, vendors, and peers
- Excellent problem resolution and organizational skills
- Excellent interpersonal and communication skills, written and verbal
- Self-motivated with ability to work under timelines without direct supervision
- Smart phone meeting Company security standards and ability to install apps such as Microsoft Authenticator
- College degree preferred
- Proven or other Claim System experience preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- Newrez Employee Emergency and Disaster Fund
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- Employee Resource Groups (ERG)