FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Quality Assurance Manager
Newrez LLC. Lead, coach, develop, and manage a team responsible for servicing compliance testing and quality assurance activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage servicing compliance, quality assurance, and risk management, with a strong focus on regulatory adherence and team leadership. Capable of enhancing testing methodologies and fostering continuous improvement while effectively communicating complex compliance concepts.
Highest-signal resume keywords
Mortgage Servicing ComplianceQuality AssuranceLeadership ExperienceRegulatory KnowledgeAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Compliance TestingQuality ControlRisk ManagementData AnalysisRegulatory InterpretationProcess ImprovementPerformance MetricsDocumentation StandardsProject ManagementLoan-Level Reviews
Soft Skills
CoachingTeam BuildingCommunication SkillsProblem-SolvingInterpersonal Skills
Tools & Technologies
Microsoft OfficeExcelPowerPointOutlookCompliance Reporting Tools
Industry Keywords
Mortgage Servicing RegulationsFDCPARESPATILAUDAAPFCRAConsumer Financial LawsQuality Assurance StandardsInvestor GuidelinesCompliance Risk Management
About the role
Key responsibilities & impact- Lead, coach, develop, and manage a team responsible for servicing compliance testing and quality assurance activities
- Oversee data-driven compliance testing and manual loan-level reviews
- Ensure testing follows established methodologies, quality standards, regulatory requirements, investor guidelines, and company policies
- Review and approve testing results, findings, and reports
- Present monthly compliance testing results, trends, root cause analyses, and emerging risks to leadership and stakeholders
- Collaborate with Compliance, Operations, Legal, Risk Management, and business partners to address issues and drive corrective actions
- Monitor regulatory changes, servicing requirements, investor expectations, and industry trends
- Enhance testing methodologies, reporting, controls monitoring, and program effectiveness
- Oversee issue management, remediation tracking, and validation activities
- Identify process breakdowns, control weaknesses, and emerging compliance risks
- Maintain testing documentation, reporting standards, and quality control processes
- Manage workload planning, resource allocation, prioritization, and team performance expectations
- Foster accountability, continuous improvement, collaboration, and professional development
- Perform personnel management, including evaluations, coaching, goal setting, engagement, training, and career development
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree
- 6+ years of experience in mortgage servicing compliance, quality assurance, quality control, audit, risk management, or a related compliance oversight function
- 2+ years of leadership or people-management experience
- Demonstrated knowledge of mortgage servicing regulations, investor requirements, and compliance risk management practices
- Strong leadership, coaching, employee development, and team-building skills
- Excellent verbal, written, presentation, and interpersonal communication skills
- Deep understanding of mortgage servicing processes, including collections, customer contact, loss mitigation, foreclosure, bankruptcy, escrow administration, and default servicing operations
- Working knowledge of applicable federal and state consumer financial laws and regulations, including FDCPA, RESPA, TILA, UDAAP, FCRA, and other mortgage servicing requirements
- Ability to interpret regulatory requirements and assess operational adherence through compliance testing and monitoring activities
- Strong analytical, critical-thinking, and problem-solving abilities
- Ability to identify root causes, evaluate risks, and develop practical recommendations for remediation
- Strong organizational and project management skills
- Ability to build effective relationships and influence stakeholders across business functions
- Ability to communicate complex compliance concepts and testing results clearly and concisely
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
- Experience working with compliance-related reporting, dashboards, and performance metrics
- Flexibility to work occasional adjusted schedules, overtime, and evening and/or weekend hours
- Regular and punctual attendance
- Ability to work on-site at assigned office location
- Ability to communicate effectively verbally in English
- Smartphone meeting Company security standards and ability to install apps such as Microsoft Authenticator
Benefits
Comp & perks- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- Newrez Employee Emergency and Disaster Fund
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- Employee Resource Groups (ERG)