Regulatory Correspondence Specialist

Newrez LLC

. Monitor mailboxes and web portals to log complaints within 24 hours and respond within deadlines .

Posted 10/26/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Mortgage Servicing and Regulatory Affairs, with a strong focus on complaint handling, quality assurance, and effective communication with regulatory agencies. Proven ability to analyze consumer loans, resolve disputes, and mentor team members while maintaining high performance standards.

Highest-signal resume keywords

Mortgage Servicing ExperienceRegulatory Affairs ExpertiseComplaint Handling ExperienceQuality Assurance SkillsKnowledge of RESPA, TILA, FCRA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage ServicingComplaint HandlingQuality AssuranceAnalytical SkillsProblem SolvingNegotiation SkillsAttention to DetailMathematical SkillsCritical ThinkingMulti-tasking

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsFollow-up SkillsFlexibility

Tools & Technologies

Microsoft OfficeServicing DirectorOnBase Imaging SoftwareSmart Phone Security Standards

Industry Keywords

Homeowner AdvocacyBankruptcyForeclosureUDAPP AllegationsConsumer LoansRegulatory ComplaintsFraud/ID Theft PoliciesEscrowLoan BoardingCredit Reporting

About the role

Key responsibilities & impact

Monitor mailboxes and web portals to log complaints within 24 hours and respond within deadlines
Handle high legal-risk complaints, including bankruptcy, foreclosure, UDAPP allegations, attorney complaints, monetary compensation, and threatened lawsuits
Maintain the written complaints database for tracking and reporting
Collaborate with internal departments to obtain resolutions and corrective actions
Act as liaison between Legal and clients when needed
Correspond verbally and in writing with federal, state, and local regulatory agencies
Prioritize and complete tasks according to regulatory deadlines
Research consumer loans, identify problems and root causes, and direct corrective action plans
Make outbound calls to discuss resolutions and confirm consumer satisfaction
Ensure account actions and corrections resolve disputes, complaints, and inquiries
Compose final written responses to borrowers or authorized representatives and regulatory agencies
Provide guidance to team members resolving complaints
Review other writers’ responses for accuracy, completeness, clarity, and understanding
Assist leadership with follow-up escalations and provide information to examiners
Provide daily reporting on open regulatory complaints
Mentor and train Regulatory Correspondence Specialists I and II
Communicate with senior leadership regarding regulatory complaints and corrective actions
Become a subject matter expert in at least two Homeowner Advocacy Dispute classes
Perform related duties as assigned by management

Requirements

What you’ll need

High school diploma or equivalent, required
Bachelor’s degree, preferred
5+ year of Mortgage Servicing experience
Experience in Regulatory Affairs and/or Quality Assurance in mortgage servicing
Previous complaint handling experience strongly preferred
Experience in late-stage mortgage collections, including handling modifications, short sales, and Deeds in Lieu of Foreclosure is a plus
At least 2 years demonstrated quality performance (no less than 95% quality scores) and productivity performance (no less than 12 resolutions per day average) in the Homeowner Advocacy Department
Ability to apply critical thinking and problem-solving skills
Strong verbal and written communication skills with professional use of grammar, spelling, punctuation, and sentence structure
Demonstrated attention to detail and organizational skill
Proficient in Microsoft Office, Servicing Director, and OnBase Imaging software
Analytical, problem solving, and mathematical skills
Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines
Comprehensive knowledge of mortgage servicing, including payment processing, escrow, taxes, insurance, loan boarding, credit reporting, loss mitigation, foreclosure, and bankruptcy
Ability to multi-task and adapt to changing work assignments
Knowledge of RESPA, TILA, FCRA, CFPB regulations, and Fraud/ID Theft policies and procedures
Regular and punctual attendance
Flexibility to work occasional adjusted schedules, overtime, evening, and/or weekend hours
Ability to communicate effectively verbally in English
Smart phone meeting Company security standards and able to install apps such as Okta Verify and Microsoft Authenticator

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
Newrez Employee Emergency and Disaster Fund
1 company-paid Volunteer Time Off day
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
Employee Resource Groups (ERG)