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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing, developing, and deploying AI-driven applications on the ServiceNow platform, with a strong focus on integration, automation, and user acceptance testing. Proficient in ServiceNow scripting and configuration, ensuring effective application management and incident remediation.
Highest-signal resume keywords
ServiceNow DevelopmentAI-Driven ApplicationsIntegration with Web ServicesServiceNow ScriptingServiceNow Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowMachine LearningNatural Language ProcessingPredictive AnalyticsREST IntegrationSOAP IntegrationData Extraction TechnologiesServiceNow CMDBServiceNow ITSMServiceNow Workflows
Soft Skills
Strategic PlanningResource AllocationAdaptabilityCollaborationProblem-Solving
Tools & Technologies
ServiceNowVirtual AgentPredictive IntelligencePerformance AnalyticsNow Assist
Certifications & Qualifications
ITIL FoundationServiceNow CSAServiceNow CAD
Industry Keywords
ITSMITOMHRSDCSMCloud-to-Cloud Integrations
Tech Stack
Tools & technologiesCloudETLITSMServiceNowSOAP
About the role
Key responsibilities & impact- Interface with end-users, IT teams, and key stakeholders to gather systems requirements
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
- Integrate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
- Manage application development, including design, coding, debugging, testing, troubleshooting, and systems documentation
- Write complete programs and perform application testing and debugging
- Design custom or product-based solutions based on ServiceNow applications
- Configure REST/SOAP integrations between ServiceNow and other applications
- Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
- Participate in user acceptance testing of maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate production incidents related to this scope
- Align with the existing ServiceNow technical lead for map/event work to ensure consistent approaches and shared patterns
Requirements
What you’ll need- 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g. ITSM, ITOM)
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
- Hands-on experience implementing and optimizing Now Assist features
- Experience integrating ServiceNow with other systems using mid servers and cloud-to-cloud integrations
- Experience with Web Services Integration, including SOAP and REST
- Experience with bi-directional, automated integrations between systems
- Knowledge of data extraction technologies such as JDBC and ODBC or ETL integrations
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting
- Ability to thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
- Ability to adapt quickly in a fast-paced environment
- Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field
- Must be willing and able to continue education within the ServiceNow platform and beyond
- Expected to complete ServiceNow competency certifications and module accreditations
- Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
Benefits
Comp & perks- Official ServiceNow training
- Opportunity to achieve multiple ServiceNow certifications
- Support and guidance on projects
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodation support